Internet slowdown, multiple port scans and bitdefender crash

Hello everyone.

So last night I have had a rather unusual evening.

My internet was so slow that I could not do anything. Even though the ping on Google DNS was working, I was convinced that it was a problem with my ISP.

That is until half an hour later, Bitdefender alerts me of multiple port scans. 25 from 25 different IP address in under a minute (that is before I pull the plug on my router).

Internet slows down again after rebooting the router. I then decide to start a Bitdefender scan but after 45mins or so Bitdefender crashes (bitdefender services not responding or a similar message).

After a while, my connection goes back to normal.

This has kind of raised my suspicions and I would like to know where I could find the Bitdefender logs to know more about what really went down, what kind analysis I could run to he sure that the computer is still "clean".

Thanks !

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Comments

Sorin G.

Hello,

Its not Bitdefender that you should check but your router's logs for more details regarding incoming and out going connections.

The crash itself could have been a glitch on either Bitdefender or something in Windows itself.

Please generate a BDsys log and send it to our labs for analysis, they will be able to determine if the machine is clean. bitsy@bitdefender.com

http://www.bitdefender.com/support/total-security/-490.html

frodomo

Thanks Sorin I will do this!

Unfortunately, my router is provided by my ISP (those kind of box with internet + TV ...) so I do not have access to the logs.

frodomo

follow up: I tried generating a BDsys log but the software keeps crashing. I was careful to close every application, rebooted my computer to be sure but it keeps on crashing at the step 3/15

sebastian05000

13 hours ago, frodomo said:

follow up: I tried generating a BDsys log but the software keeps crashing. I was careful to close every application, rebooted my computer to be sure but it keeps on crashing at the step 3/15

Hi frodomo

Do a clean install of bitdefender maybe there are corrupt files and also check for updates in your windows machine.

frodomo

Hi Sebastian,

The software crashing is the BDsyslog.exe

As for Windows, everything is up to date

Sorin G.

Hello,

Do you receive a error code?

Can you please provide us with a screenshot ?

frodomo

Hello,

I don't have a special error message, just the traditional windows message "the program does not respond anymore" screenshot attached.

It always happens at the step 3/15, on a freshly started computer.