Cannot activate licence code

madris1

Hi

 

i am currently having some trouble activating the licence code i received by mail. i already had 200+ days remaining in my subscription ( 2016 version ) but i also purchased another 12 months subscription and when i try to go to the "My subscriptions " to activate the code received by mail, the section it is blank and just the blue circle spinning endlessly trying to load the results . Browser is up to date and all the other sections work just fine except for " Support " which displays some results but you cant open them and there is this blue circle spinning again.

 

Any ideas how to fix this and activate my newly bought subscription ?

ps : I did not unistall the 2016 version manually before downloading the online installer for the 2017 version from the bitdefender central. I unistalled it when the 2017 installer prompted to remove the 2016 version. Later i restarted of course.

 

viccarog

Hi,

i have same problem, i just renewed my 2016 license that will expire in February 2017.

Like you, when i go to "My subscriptions", the page does not load correctly, just shows a spinning wheel and i am unable to activate the new product.

 

 

rojer0987

I have exactly the same issue. An endless spinning wheel !

Carrie

Same here....I am a new customer!!  Not a great confidence builder here!

rojer0987

9 minutes ago, Carrie said:

Same here....I am a new customer!!  Not a great confidence builder here!

Yup I agree... makes me wonder whether it was a mistake purchasing the product. Also if I go to support I can't find a contact for telephonic support.

TDock

I have just renewed my subscription, which I have had for over 3 years running, an am having the same issue. Not too happy atm.

Carrie

And i cannot add my iPhone!!   so not getting warm fuzzies!!!

madris1

Problem solved. Everything's fine now. Guess it was just temporary.

Sorin G.

Hello,

 

You should no longer encounter the issue described in this topic.

/index.php?/profile/206242-carrie/&do=hovercard" data-mentionid="206242" href="<___base_url___>/index.php?/profile/206242-carrie/" rel="">@Carrie We have no products for iPhones and iPads at this time.

/index.php?/profile/206241-rojer0987/&do=hovercard" data-mentionid="206241" href="<___base_url___>/index.php?/profile/206241-rojer0987/" rel="">@rojer0987 You can find all the support details on the main website by clicking on the Support button on the top right corner.

Mail : bitsy@bitdefender.com

Chat : http://www.bitdefender.com/support/chat-support.html

Phone : http://www.bitdefender.com/support/consumer-phone.html

Should the issue persist please logoff, clear your cookies and cache and relog into your Central account.