Cannot activate licence code
Hi
i am currently having some trouble activating the licence code i received by mail. i already had 200+ days remaining in my subscription ( 2016 version ) but i also purchased another 12 months subscription and when i try to go to the "My subscriptions " to activate the code received by mail, the section it is blank and just the blue circle spinning endlessly trying to load the results . Browser is up to date and all the other sections work just fine except for " Support " which displays some results but you cant open them and there is this blue circle spinning again.
Any ideas how to fix this and activate my newly bought subscription ?
ps : I did not unistall the 2016 version manually before downloading the online installer for the 2017 version from the bitdefender central. I unistalled it when the 2017 installer prompted to remove the 2016 version. Later i restarted of course.
Comments
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Hi,
i have same problem, i just renewed my 2016 license that will expire in February 2017.
Like you, when i go to "My subscriptions", the page does not load correctly, just shows a spinning wheel and i am unable to activate the new product.
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I have exactly the same issue. An endless spinning wheel !0 -
Same here....I am a new customer!! Not a great confidence builder here!0 -
9 minutes ago, Carrie said:
Same here....I am a new customer!! Not a great confidence builder here!
Yup I agree... makes me wonder whether it was a mistake purchasing the product. Also if I go to support I can't find a contact for telephonic support.0 -
I have just renewed my subscription, which I have had for over 3 years running, an am having the same issue. Not too happy atm.0 -
And i cannot add my iPhone!! so not getting warm fuzzies!!!0 -
Problem solved. Everything's fine now. Guess it was just temporary.0 -
Hello,
You should no longer encounter the issue described in this topic.
/index.php?/profile/206242-carrie/&do=hovercard" data-mentionid="206242" href="<___base_url___>/index.php?/profile/206242-carrie/" rel="">@Carrie We have no products for iPhones and iPads at this time.
/index.php?/profile/206241-rojer0987/&do=hovercard" data-mentionid="206241" href="<___base_url___>/index.php?/profile/206241-rojer0987/" rel="">@rojer0987 You can find all the support details on the main website by clicking on the Support button on the top right corner.
Mail : bitsy@bitdefender.com
Chat : http://www.bitdefender.com/support/chat-support.html
Phone : http://www.bitdefender.com/support/consumer-phone.html
Should the issue persist please logoff, clear your cookies and cache and relog into your Central account.0