Ransomware protection option "greyed out"

alokep

in BDTS 2017, even though Autopilot is on, Ransomware protection module "on-off" switch is greyed-out.

How do I enable it?

Sorin G.

Hello,

 

Can you please provide me with a screenshot of the ransomware page showing the greyed out option ?

J K

I Have the same problem. JK

 

alokep

Yes,  That is exactly what that screen looks like.  Even with AutoPilot on.

Sorin G.

Hello,

 

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool attached.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html