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Active profile stuck in Game mode after reboot, work and web browsing

edited January 2017 in General

No games, no Steam in active processes. Specs: Autopilot ON, Automatic Profiles ON, Real-time optimization ON - Bitdefender Antivirus Plus 2017 build, windows 7 SP1 64bit (up-to-date). I also used the Bitdefender support tool to report this issue.




  • Sorin G.



    Thank you for taking the time to provide us with the logs.

    Please let me know what ticket number was provided to you after submitting the logs.

  • Hello Sorin G.

    ticket 2017012400280004


    I found an artisanal fix "lasa ca merge si asa" by complete uninstalling and reinstalling the BDAP 2017 and the permanently automatic game mode profile disappeared.

  • Sorin G.



    Glad to hear the issue has been resolved.

    Most likely the product just needed a refresh.

  • The bitdefender support found the culprit: Intel® Driver Update Utility v2.6.2.4, respectively esrv_svc.exe found in "C:\Program Files\Intel\SUR\QUEENCREEK\" - I simply uninstalled this application.