Update error on mac

I am using the product "Bitdefender Antivirus for Mac" Version 5.2.1.1. It's a part of a 30 day trial of Bitdefender Total Security 2017. I am planning on purchasing this product if everything is satisfactory.

I have this problem: When I try to update antivirus signatures, the update fail and I get the error: "Error (-11). If the problem persists, please contact the Bitdefender support team".

At the Bitdefender Central site the error also shows, and here it says: "Malware signatures update failed due to a network error." And further more: "The issues below cannot be fixed remotely. You should fix them on the device."

How do I fix this?

Thank you for your time.

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Comments

banandelfiner

I have the same issue. I installed the program yesterday and it worked fine but today I receive the error code -11.

banandelfiner

I changed my wifi connection (I have two different) and now it worked. Try maybe using your phone's non-wifi connection otherwise!

Sorin G.

Hello,

Please retry the update if the product hasn't updated automatically already as the issue should no longer persist.

kjaersoeren

It seems like it works now. Thanks!