[Fixed] Bitdefender Total Security 2017 Firewall Adapters Missing

I have been running Bitdefender Total Security (BTS) since the 2008 version. Within the past 3 months, we upgraded to the 2017 version. This past week, I have had multiple PC's running BTS 2017 exhibit the same problem. All PC's in question are running 64-bit Windows 7 Professional Service Pack 1. The problem surfaces to the end user by blocking network connectivity. Digging into BTS Firewall settings, there is no Adapter listed. Also, since there is no Adapter listed, there is also no Network Exceptions available. Turning off the BTS Firewall resolves the issue. Yesterday I have used the BTS Uninstall Utility to completely remove BTS from the affected system then reinstalled BTS 2017. Today another PC is exhibiting the same issue. Is this malware that I'm dealing with or some buggy BTS issue? How can I resolve this issue and get back to a stable operating environment?

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On 3/14/2017 at 10:48 PM, Sorin G. said:

The situation reported in this thread is known and it is being worked on. We deeply apologize for the inconvenience.

At this time there is no ETA. As soon as there are news regarding this issue, the thread will be updated.

There are three ways you can workaround this issue.

1. Disable the Firewall and activate the Windows Firewall

- Rest assured that the other modules are fully active and will keep the machine protected

- Bitdefender > Protection > View Modules > Firewall - The ON/OFF switch is at the top right corner of the interface

2. Revert to the previous build

- Run a repair on he product - https://www.bitdefender.com/support/how-to-repair-bitdefender-2017-1737.html

- Afterwards change the updates to "Prompt before downloading" - Bitdefender > Settings > Update

- Once the product will want to Update, please make sure to select onl ythe Virus Signatures and not the Product Update.

- Please note that this will disable the AutoPilot, enabling it will undo the Update settings.

3. If the product is blocking certain Shares/Wireless Printers you can add a exclusion on their local IP (this one is more situational)

https://www.bitdefender.com/support/how-to-add-a-network-exception-in-bitdefender-2017-(i-cannot-access-a-device-on-my-network)-1792.html

- Alternatively you can add the whole local network 192.168.0.1/24 | 192.168.1.1/24

NOTE : Since the Adapters are not available please add the IP Exclusion on all Profiles (Trusted/Home-Office/Public/Untrusted)

Thank you for your patience.

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Comments

Hai Pham

I have the same problem too, my VPN connection doesn't show in Network adapters list.

I'm using Bitdefender Internet Security 2017, my OS is Windows 7 Professional Services Pack 1 x64.

Jakob

Same problem here!

Also Windows 7 Professional Service Pack 1 x64 and Bitdefender Internet Security 2017.

Connections to network drives (SMB) are blocked by the Bitdefender Firewall. If the Firewall is turned off, it works. The machine is connected via VPN (Cisco Any Connect).

I wanted to check the Network Type for the Adapters in the Firewall Settings and set them to Home/Office to fix the issue. But i have the same issue as MHCadmin, at least if i understood correctly.

In the Bitdefender Firewall Settings the list of Network Adapters is EMPTY. There should be a Wireless Connection, there should be the VPN Adapter, but nonthing at all. Windows Network Settings shows them, Bitdefender doesnt.

This seems to be a Bitdefender Issue!

GLrun12

I have the same problem. BitDefender Total Security 2017, Window 10.

THX1138

Same issue: Adapter list is completely empty.

Running Bitdefender Total Security 2017 Build 21.0.24.53, WIN 7

Brent2056

Same issue: Adapter list empty, therefore unable to make adjustments. Firewall blocks my VPN (Open VPN). Turn off firewall, VPN works.

Bitdefender Internet Security 2017 21.0.23.1101. Windows 7

Shohei51

Same issue: Adapter list emtpy. I cannot access network drives. Turn off firewall and problem is gone.

Bitdefener Total Security 2017 Build 21.0.24.53, WIN 7 Professional Service Pack 1

Sorin G.

Hello,

Please run a update from the Bitdefender interface and reboot the machine afterwards.

Let me know if the issue persists.

Shohei51

Hello Sorin,

Thanks for your help.

Updating fixed the missing adapter issue for me, but not for my colleague running the same environment basically... very strange.

Also, for me still one issue remain. Now that I have the adapter back, I added the network exception for my network printer. However each time I restart the exception is gone again... And therefore cannot access the printer.

Jakob

44 minutes ago, Sorin G. said:

Hello,

Please run a update from the Bitdefender interface and reboot the machine afterwards.

Let me know if the issue persists.

Updated and rebooted twice but the network adapter list in the firewall settings is still empty (Bitdefender Internet Security 2017 Build 21.0.24.53).

I had a look at my firewall settings in %PROGRAMFILES%\Bitdefender\Bitdefender 2017\settings\firewall

- ig_profiles.xml - Has almost 1000 lines, which are almost 100 profiles. The machine is rather new and was connected to one LAN, two WLAN, one VPN, no Bluetooth...

- ig_zones.xml - Basically empty

Sorin G.

Hello,

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool to be able to investigate this issue.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

Jakob

14 minutes ago, Sorin G. said:

Hello,

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool to be able to investigate this issue.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

Hi Sorin,

done.

Two days ago i also submitted a report directly from the bitdefender app. Now i have send the generated zip file to bitsy@bitdefender.com.

Sorin G.

Hello,

Thank you for providing us with the requested information.

Please also provide me with the ticket number generated after sending the logs.

Brent2056

Update/restart did not fix it. No adapters when I connect to my iPhone WiFi hotspot. When I am home connected to my home WiFi, then the adapter shows up. Submitted a support request through the Bitdefender interface. No ticket number was given.

MHCadmin

I've been following this topic and all the posts in it and I have today, I'm still having an issue. Today I ran the repair option on two PC's. It works initially, but subsequent reboots later the network exceptions I've added now countless times are still missing. Something is buggy here for sure! My missing adapter appears to have been resolved with the repair and/or reinstall, but I can't get my network exceptions to stick after reboot. I have submitted a ticket (#2017030716430005) and several log files already via the automated trouble support tool within BTS, however, the back and forth process with tech support is so painfully slow and meanwhile I'm left with limited network access and frustrated end users who need this to work as it is supposed to work.

SebastianDI

Same here.

Adapter field is EMPTY.

I am not able to exlude an IP. Yes sure i can, but after a restart it is EMPTY again. It is a bug. My girlfriend from Brazil, that uses BD Total Security 2017 has this prob, too.

My Dad, that uses same Version, has this prob, too.

I have this prob.

It is a bug inside the software, once again. Ah and before i forget: The search advisor inside firefox 52 seems to stop too. The certificate inside Fox from BD seems corrupted. Hope u guys solve this heavy bug as soon as possible. And for this all i reinstalled Windows 3 times! Facepalm. I thought that my adapter is defect...

I use Windows 10 Professional 64bit

My girlfriend uses Windows 10 Professional 64bit

My dad uses Windows 10 Home 64bit.

We all use the latest version of Bitdefendet Total Security 2017.

Friendly greets from Germany.

PS: cant we put this into one topic? We have few topics open bout this problem. Peace and cheers.

THX1138

I repaired my Bitdefender and it seemingly fixed the empty adapter list: https://www.bitdefender.com/support/how-to-repair-bitdefender-2017-1737.html

SebastianDI

@THX

thanks buddy i will check it out, tho.

cheers.

"Aunt Edith" tells me that:

Nope after some restarts the prob is back again. sad, sad sad....

Brent2056

After running the repair and rebooting, the adapter shows up, but then after running the update and rebooting, the adapter is gone again.

SebastianDI

Yepp Brent. Thats what i mean.

feinberg@nmt.md

3 hours ago, THX1138 said:

I repaired my Bitdefender and it seemingly fixed the empty adapter list: https://www.bitdefender.com/support/how-to-repair-bitdefender-2017-1737.html

I was experiencing the same problem with the network adapter not showing up and this article was very helpful.

peter tja

I am experiencing the same problem with an empty adapterlist, and a brother printer not accessable as usual. Need to get the BD firewall down first, then the printer is online again and works as usual.

I also noticed that shutting down Windows 10 (64b) takes a lot longer and starting up too. On my i7 Asus ZenBook I am used to shutdown and startup times in the range of 10 .. 15 sec, but now it takes a minute and startup is sometime problematic: I have to do it several times, I see sometimes only the mouse pointer!

I also 'repaired' Bitdefender as feinberg@nmt.md and THX1138 suggested, but then the Repair is only working up to the next update that comes in a matter of minutes and then the problem is back. So I conclude that the latest update is the problem: it messes things up!

How can we skip this update of Bitdefender?

Brent2056

I have it working now, although I suspect only temporarily. I ran repair again and then update while attached to my home wifi. Both my wireless and wired adapters are showing now in the firewall tab and I can access my network storage, which I could not when the adapters were not showing without turning the firewall off. The wifi advisor though, shows no adapters which is strange even though I am connected to my home wifi. I suspect when I go to work tomorrow and connect to my iPhone hotspot, the adapters will disappear again and my vpn will not work without turning the firewall off. I may have to pursue going back to 2016 Bitdefender which worked fine.

Sergo

Same story here. I missed all adapters, tried to repair as it suggested, but it crashed my Windows 7 SP1.

After safe mode uninstall, clean install I could see my adapters, but after update its missing again.

I can not access Windows shared drives thru OpenVPN, nor my printers in local network (IP port connected).

I can access printer admin console via HTTP and even scan, but whatever Windows use for printing does not pass firewall at this moment and Windows see the printer as offline. When I turn off firewall, starts printing immediately

Please fix it as soon as possible. I have no access to my files nor my printers. The only way to work is with the firewall disabled.

Bitdefender build 21.0.24.53

jbchap

Same issue for me with bitdefender total security 2017 and win 10 since the last update...

Sorin G.

Hello,

Thank you for all of your reports.

Our devs are currently working on a fix for this issue.

The fix will be deployed via automatic updates.

SebastianDI

Thanks Sorin G. for the feedback!

So the guys are working for a solution. And good that an admin is following this forum. To inform the programmers bout that bug.

Anyways thanks and a nice weekend to all here. The more people went into this forum for finding a solution, the more it "escalated" - had a good thing, tho.

Cheers.

MHCadmin

After performing an BTS update today, I see this new adapter listed in my Firewall, Adapter settings page that I've never seen before. What is this and why is it showing up here now?

SebastianDI

Deaktivieren von Isatap, Teredo, 6to4

Open CMD as ADMIN. Then copy and paste the lines.

netsh interface ipv6 6to4 set state disabled default

netsh interface ipv6 isatap set state disabled

netsh interface ipv6 set teredo disabled

Especially command "netsh interface ipv6 set teredo disabled" should be interesting for you! Cheers.

nadol

I have the same issue, also did Repair option but it helped only till software uploaded update

It drives me crazy, especially that i took mi couple hours to understand what is the problem...

SebastianDI

@nadol just leave it as it is. As long nothing serious happens, its ok. Wait the next few days for an update and do NOT reinstall windows again....or BD 2017....

just leave it as it is or use the win firewall combined with the antivir from BD 2017. And turn the BD firewall off.

i just leave it as it is for now and wait for the update.

cheers.

nadol

/index.php?/profile/131562-sebastiandi/&do=hovercard" data-mentionid="131562" href="<___base_url___>/index.php?/profile/131562-sebastiandi/" rel="">@SebastianDI Thanks, I will do that then.

Hopefully it will take just few days...

Number1IH

I also have been having the problem for days now. The "wireless network adapter" disappears from firewall list and I can't print or access a network drive. I have repaired the software per support instructions and then it works temporarily until the next update or reboot. Unfortunately, I have to do repairs everyday for three different computers to make them work. This is getting very tiresome. Time to look at alternate protection software.

Using: Bitdefender Total Security 2017; Windows 7 Professional

SebastianDI

Hmmm maybe if we do not touch the WLAN-SecurityAdvisor and not changing the stuff to HOME and leave all as it is, on PUBLIC after a restart it will not be empty this adapter stuff? Coz i checked that the adapter does not vanish if i leave all in place and not touching anything there? But now seriously. A huge bug that has to get solved.....yes seems if i do not change anything on firewall settings the adapter will not vanish....but the IP exclusion still can not get saved.....weird weird weird....ah and here windows sometimes needs to take long to restart. event log tells me: adapter can not get started....what the .....:P but yes sure works....but only takes long to restart.....funny this.

cheers.

avpman

Having the same problem on Windows 10 Anniversary edition (x64.) This is unacceptable. Grrrrr.....

Bit Defender Total Security 2017

avpman

3 hours ago, SebastianDI said:

Hmmm maybe if we do not touch the WLAN-SecurityAdvisor and not changing the stuff to HOME and leave all as it is, on PUBLIC after a restart it will not be empty this adapter stuff? Coz i checked that the adapter does not vanish if i leave all in place and not touching anything there? But now seriously. A huge bug that has to get solved.....yes seems if i do not change anything on firewall settings the adapter will not vanish....but the IP exclusion still can not get saved.....weird weird weird....ah and here windows sometimes needs to take long to restart. event log tells me: adapter can not get started....what the .....:P but yes sure works....but only takes long to restart.....funny this.

cheers.

Can you please elaborate on the wlan-security settings? where is that located? does that rpovide a workaround in the meantime?

SebastianDI

yes i can show.

see:

well this way the adapter does not go blank, i think. restarted my PC 2 times still there. Yes for me it is a kinda workaround. And i hope for u it might work too?! Test it out! But yes IP exclusions in photo 2 - the IP exclusions cant get saved after a restart. But adapter does not go blank this way, i think. IP Exclusions in photo 2 means "Netzwerkausnahmen".

Cantenna

3 hours ago, SebastianDI said:

yes i can show.

see:

well this way the adapter does not go blank, i think. restarted my PC 2 times still there. Yes for me it is a kinda workaround. And i hope for u it might work too?! Test it out! But yes IP exclusions in photo 2 - the IP exclusions cant get saved after a restart. But adapter does not go blank this way, i think. IP Exclusions in photo 2 means "Netzwerkausnahmen".

Same issue here. Took me days to figure out!! Tried the repair option a couple of days ago and it worked but now issue has resurfaced. Good timing I suppose, my subscription is finished in 14 days anyways, adios amigos

THX1138

57 minutes ago, Cantenna said:

Same issue here. Took me days to figure out!! Tried the repair option a couple of days ago and it worked but now issue has resurfaced. Good timing I suppose, my subscription is finished in 14 days anyways, adios amigos

Oh no! Please don't go!!! :rolleyes:

Lol classic: The good ol' threaten them because they ain't fixing it routine.

coypu76

Same issue here - adapter list is empty.

First symptom that indicated a problem: A couple of weeks after Bitdefender updated to 2017, File sharing stopped working on a Windows 7 PC used as a home media server.

I tried going in and adding the network to trusted networks but noticed that there were no adapters in the list to add trusted networks to.

Attempted turning off the firewall via Bitdefender, then networking stopped working altogether.

Uninstalled Bitdefender and networking returned to normal. Bitdefender is still the best protection available, so I want to re-install, but I need some comfort level that it's not going to kill my networking again first.

Bitdefender build 21.0.24.53

GLOCK19

I have the same problem on two devices with Win7SP1 & Win8.1 (BD Total Security 2017).

Three days ago I discussed this problem with BD tech support - advice was to repair BD. I tried to repair, uninstall / install - without success. After the first update the situation was the same. Ticket was already sent to BD.

Why didn't tech support know about this bug ??? Why are NOT paying customers informed about this serious bug from their side ??? It means that our security is threatened ??? I spent a lot of my time with searching where the problem is !!! For HOW LONG time will be this bug repaired - for day, days, months ??? IT IS NOT ACCEPTABLE in so important product as security solution is !!! I am very dissapointed with their attitude. I am not sure, that I want to wait !!!

I hope, that BD devs are working to solve this bug during weekend !!!!! If not, I will spend my money at Kaspersky Lab.

Bitdefender, hurry up !!!

leapinglogic

I have the same issue, resulting in not being able to access my printer through my wireless network unless I disable Bitdefender's firewall.

avpman

On 3/10/2017 at 8:46 AM, Sorin G. said:

Hello,

Thank you for all of your reports.

Our devs are currently working on a fix for this issue.

The fix will be deployed via automatic updates.

Hey devs, – here’s an idea – PLEASE ROLL BACK the BD update to a version that worked before you broke it! Then take YOUR time to fix it and leave us to work productively until you figure it out.

rad04

Hello,

i have the same Problems. There are no Adapter found in Adapter list.

I already tried to uninstall and reinstall the Software but it doesn´t works.

After the first update the same problem exist again.

Please fix it.

SebastianDI

Guys but i found sumthin out. If u dont touch the firewall settings, the adapter will not vanish. LOL.

But yeah the IP exclusions u have to put in again after every restart. Isnt that cool? (public settings) - if i had a Company like Sony and setting on BD, i would riot.

I love BD but this is a no-go......not only it. seems the fox seems to drag down with BD - utube vids go down....cool, amazing, i do party here. With Windows Defender the videos flow. Without losing sound suddenly. Cool, just cool.

NORMALLY BD SHOULD PAY US CUSTOMERS FOR TESTING THEIR BUGGY SOFTWARE, SORRY TO SAY! SORRY BUT TRUE!

SebastianDI

and deleting posts that help your Software of getting better is not helpful at all.

Sorin G.

Hello,

Please take the time to read the forum rules.

While I understand the frustration this situation is generating and we apologize for it. Our devs are working on providing a fix for this situation.

Spamming the thread simply blocks other users from accessing information relevant to this issue.

EDIT : /index.php?/profile/208081-mhcadmin/&do=hovercard" data-mentionid="208081" href="<___base_url___>/index.php?/profile/208081-mhcadmin/" rel="" style="">@MHCadmin Teredo is a legitimate virtualized adapter used by some applications like Xbox for example. I advise leaving it on Trusted.

SebastianDI

First:

I am not a Spammer, i try to help people.

Second. Yes TEREDO is a virtual adapter and you do not need to tell him now the things, he already has found it out. Now it is too late.

third i am tired off all this, we all here want this solved fast.

Thanks for your "solutions". We found a kinda "workaround" already. Scroll up.

Forth, thanks for your words. I have nothing gainst you and i know you do your best. And PS he wrote "what is this adapter i never saw before it" - this means he does not use an XBOX trash (built in cams to send to the CIA, the Microsoft Camsoftware). I told him to disable the TEREDO like i do it always as first thing when i reinstall Windows. But okay.....TEREDO is always the first thing i disable, a leak that hackers can use - and costs ressources.

All should see my device manager, so clean and sorted.....

rsmith7

This issue appears to only affect wireless systems. My desktop WIN 10 is not experiencing this problem. However, my wireless laptop is experiencing this issue.

SebastianDL did you discover something as a workaround? It sounds like your post was deleted.

Ray

SebastianDI

47 minutes ago, SebastianDI said:

All should see my device manager, so clean and sorted.....scroll up i can only repeat it.

Yes i left all in place i didnt touch Wifi stuff and the adapter didnt vanish after a restart. I only had to put in the IP network exclusions back again.

If i change the wifi stuff to HOME and not PUBLIC then BAM adapter field runs clean, i cant choose network exclusions, cant set an IP.

peace bro goes to Ray was in hurry admin set right was in hurry

PPS and in some several cases the network adapter cant get started, that makes windoof make it take 2 minutes to start. Win 10. Cause is Bitdefender. Event Log "Adapter could not get started" blahblah sulz. Only happens with BD sorry to say

GLOCK19

Hello Sorin G.,

please, what is the reason that my input as a paying costumer has been deleted ? You (Bitdefender) are not able to answer my question, please ? How long time will the repair take, please ?

Thank you in advance

Bitdefender's patient customer