File Vault Doesn't Work at All

johnfmichael

I cannot open a File Vault once it is created.  Here are screenshots of the errors I have gotten trying to use it.  I think it's ridiculous that I paid so much for Bitdefender after reading rave reviews only to find that one of the main reasons I purchased Bitdefender over other options was the encryption tool that doesn't even work.  I have searched everywhere for a fix for this problem, but found nothing.  I have tried to email Bitdefender customer support, but the email contact form on the website doesn't even work.  I either want a real fix for this problem, or I want a full refund.

 

Sorin G.

Hello,

 

Firstly please ensure you remove any other security solution from the machine

Secondly ensure you have full administrative rights on that windows user.

Also try to create the Vault in a different location and see if that makes any difference. (try a different drive or partition)

Should the issue still persist please use this email bitsy@bitdefender.com to contact our support team and provide them with the logs from the Bitdefender Support Tool.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html