Bitdefender TS 2017 Virus Shield Crashing

jrinehart76

I saw somewhere else that this was happening and the fix was to update to the latest. I'm running the latest and it's still happening. Attempts to contact support elsewhere is fruitless and unresponsive.

Anyone still experiencing this and possibly have a solution?

I've uninstalled correctly and cleaned up and reinstalled. I can start the service just fine but it crashes after several hours. I'm on Windows 10 Pro 1607 build 14393.969 running BD build 21.0.24.62 engine 7.70640.

Oddly enough, it only happens on one particular PC. The rest have zero issues.

Sorin G.

Hello,

 

Please provide me with the ticket number generated after contacting our support team.

jrinehart76

/index.php?/profile/201429-sorin-g/&do=hovercard" data-mentionid="201429" href="<___base_url___>/index.php?/profile/201429-sorin-g/" rel="">@Sorin G.

Here is the ticket 2017040618510002.

So far the crashing is still happening. I've replied to support with results.

Jackolas

i have the same problem. its kinda hit or miss.. 

but it seems to crash every time bitdefender is doing his update check on the background

I tried reinstalling bitdefender, and even reinstalled my complete PC. no succes.

atm i just reactivate the service every time with ctr-alt-del.