Intruders


I have unknown phones and tablets appearing on my network. Repeatedly and I cannot get rid of them (PW changes etc). See attachments 2,3,4.


Malwarebytes and BD scans do not show any virus..


I have a laptop PC running WIN10 and BD2017(internet). My network consists of a Verizon Actiontec router  with radio off and ethernet cable connections only, (The Actiontec is also needed for my TV and landlines to work). A Netgear AC1450 connected to the Actiontec by an ethernet cable and strong login PWs. The settings on Actiontec are to use the Netgear as local wifi station. PC is cable-connected to AC1450 and wifi on PC disabled.


A check on the Actiontec shows unknown entity changing  my security settings ( see attachment 1).


When I change PW on the Actiontec-- my internet connections AND TV both slowdown or malfunction---Verizon blames it on the changes made at my end and replaces the router. I infer that Verizon WANTS unfettered access to my network so they can unload and update firmware on my settop box (STB -- which they own and control).


I am collecting the MAC addr of all the devices in my house --  but I am reluctant to restrict access based on that.


The purpose of this note is to assess the threat and explore options.


Second -- what level of security does BD internet provide other than encrypting communications?


 


 


 


 

Screenshot (18).png

Screenshot (21).png

Screenshot (16).png

Screenshot (17).png

Comments


  • Hello ksheer2. Welcome to Bitdefender forums. default_happy.png


    "On first sight" I would tell you to strengthen up your firewall rules.

    I you are using windows firewall, try finding specific ports and block it in inbound rules.


    If you don`t accomplish your goal I recommend using BD Total security, since it has very nice firewall embedded.

     


  • thank you for the suggestion. not tech savvy  but will try.


     


  • Hello,


     



    On 4/21/2017 at 5:06 PM, ksheer2 said:



    When I change PW on the Actiontec-- my internet connections AND TV both slowdown or malfunction---Verizon blames it on the changes made at my end and replaces the router. I infer that Verizon WANTS unfettered access to my network so they can unload and update firmware on my settop box (STB -- which they own and control).



    It would seem you have a generic password and that can be the cause of all this.


    Some ISPs are known to offer "free wi-fi" and this might actually be the cause you're getting phones connected into your network.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.