I am getting a notification after scans about the file x1outlookprovider32.dll. This is a false positive, as it is related to a legitimate search program, X1. Can you please confirm and fix?
Hi Fred,
Please submit the detected file via www.bitdefender.com/submit so we may investigate it and make any necessary adjustments.
Thank you,
Done. Thanks. What do I do next?
Hi Fred!
The analysis has been completed and the file is no longer detected. Please make sure you update Bitdefender before running another scan.
Thank you for sending us the sample.
Have a nice day!
Thank you!
On 5/25/2017 at 1:15 PM, Danielst said: Hi Fred! The analysis has been completed and the file is no longer detected. Please make sure you update Bitdefender before running another scan. Thank you for sending us the sample. Have a nice day!
This has not been fixed. I am still getting the false positive. See screenshot. BitDefender is completely updated.
Thank you for your reply.
Please send an e-mail to bitsy@bitdefender.com and attach a bdsys log and a support tool log so we can investigate. I have just checked the sample you submitted and it was not detected by Bitdefender.
In order to create the necessary logs, please use these articles:
For the Support tool log:
http://www.bitdefender.com/support/-1168.html
For the Bdsys log:
http://www.bitdefender.com/support/total-security/-490.html
