Cannot invoke Safeplay in Standard Browser

I am running a trial of Bitdefender Internet Security 2017 under Windows 10 and am running into a problem with Safepay. It only works if I open a site from within Safepay. If I try to go to one of my banking sites in Firefox Safeplay goes crazy. When I type the bank’s url into FF it repeatedly opens new Safepay windows. Windows 10 repeatedly prompts me ‘ask for this website’? to which I select ‘ remember for ALL bank sites’. I close all the safepay windows and try to bring up the bank site in FF and it either brings up a window with garbage characters, opens many browser tabs or some other extraneous garbage. I should be able to invoke Safepay by going directly to any financial institution’s web site in FF, Chrome, IE etc. Can someone assist? I have been evaluating Bitdefender for a few days now and this seems to be the only glitch so far.

HowardT

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Sorin G.

Hello,

Sorry to hear about the situation you encountered.

Please contact our support team via bitsy@bitdefender.com with the logs from the Bitdefender Support Tool and a screenshot attached.

https://www.bitdefender.com/support/How-to-generate-a-support-log--1168.html

HowardT

OK. Will do. Can you just tell me if Adobe Flash is required for Safepay? I avoided installing Adobe Flash because I really do not want it on my computer.

Thank you,

HowardT

Sorin G.

Hello,

No, its not mandatory. However if you access websites with flash content you will not be able to see or interact with that content.

HowardT

Hello Sorin,

Tech support had me run the repair of Bitdefender. When I setup the bank sites specifying to ‘automatically open Safepay’ along with the general setting of ‘Automatically open websites in Safepay ‘ it worked’. One thing to note: after the repair and subsequent setup, SafePay acted bizarre at first (appearing to hang and bringing up a SafePay screen with a “mixed up” format) but then settled down and is now functioning normally (possibly after the re-boot). I wanted to bring this to your attention because it seems that there may be issues with Safepay in Bitdefender Internet Security 2017. I wonder if anyone else has noticed these types of issues with SafePay.

Thanks,