Support ticket communication

Tech Hiker

I have an open support ticket.  I just received an email on that ticket asking me why I didn't answer the questions in the last support email.  Well I didn't get any email from support with questions.

Is there an online way to look at support ticket communication?

 

Sorin G.

Hello,

Our team sent you a email on the 8th of September. Please check your Spam folder or any active rules you may have setup.

I have resent the email from my colleagues please check your Inbox/Spam/Trash.

 

Tech Hiker

Received the email this time and sent the requested info and files.  Thanks