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Support ticket communication

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Tech Hiker
Tech Hiker ✭
in General


I have an open support ticket.  I just received an email on that ticket asking me why I didn't answer the questions in the last support email.  Well I didn't get any email from support with questions.


Is there an online way to look at support ticket communication?


 

Comments

  • Sorin G.
    Sorin G. ✭
    Options


    Hello,




    Our team sent you a email on the 8th of September. Please check your Spam folder or any active rules you may have setup.


    I have resent the email from my colleagues please check your Inbox/Spam/Trash.


     

  • Tech Hiker
    Tech Hiker ✭
    Options


    Received the email this time and sent the requested info and files.  Thanks

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