Bitdefender found something during boot up and said it couldn't clean it and advised I contact support. BD didn't identify what it is that it found. What am I supposed to do.
Hi,
Please send us a support tool log and a bdsys log at bitsy@bitdefender.com . We will be able to identify what was detected and further assist you if there still is an issue.
In the email body, please include the URL of this thread. It will be easier for us to identify the case.
To generate the logs, use these links:
Support tool log:
http://www.bitdefender.com/support/-1168.html
Bdsys log:
http://www.bitdefender.com/support/total-security/-490.html
Thank you,
