Bitdefender Removing TunnelBear VPN

I recently installed the Windows 10 Fall Creators Update and when I install TunnelBear, Bitdefender (Total Security 2018) removes it right away and quarantines a big list of files.

I tried to submit the false positive but the installer is too large and Bitdefender quarantined a bountiful amount of files I am not sure what to do with.

Thus far,I have only tested adding the installation folder to the folder white list.

Details:

Windows: 10.0.16299 N/A Build 16299

Bitdefender Build: 22.0.13.169

Bitdefender Engine: 7.73603

TunnelBear Installer Version: 3.0.37.12

Thanks

Mitchell P.

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Comments

Its.Mitchell

Sorry, I am scanning now for a log.

I tried scanning, but after installing TunnelBear, Bitdefender is really quick to quarantine and the scan returned clean. Does the auto quarantine produce a log text file? I will try to check myself also.

Danielst

Hi Mitchell,

We have sent you an e-mail in regards to the issue you encountered, please check your Inbox and reply with the necessary files so we can investigate.

Thank you,

Its.Mitchell

Will do when I get home, thanks for looking into it.