atc4 false positife

I'm a software developer. After upgrading to BD2018 I was confronted with the situation that our complete development environment was seen as malware. It removed php, lazarus and software we created. It could only be solved by adding things to the white list, got (good) response from support, but have no clue if something has changed. Since yesterday we are testing our application in a production environment before deploying it to our customers. Problem: we got a atc4 error and our software was put into quarantine again. To test we had to install the software on a different location and yes after a day it got recognized by BD as being malware, the executables are removed, the directory blocked etc.

The problem I have is that it is totally unclear to me what to do. I cannot deploy to our customers as some of them will probabely using BD too, I can't request them to whitelist applications (don't want to bother my customers), and I don't have any influence on this thing happening. I'm stuck.

Why isn't there a way to whitelist the application on your system(s) so that it being seen as legal? We lost again a lot of time tracing obscure error messages on software that used to work well. What is the best approach around this problem?

Find more posts tagged with

Comments

efrain

Current definitions gave me atc4 false positive when I installed netgear a6210 drivers it allowed the install then began saying all the files in temp folder and several windows system files were all infected. Also disabled access to the show / hide hidden files check box in the windows 10 view options. I disabled and used other scanners all was fine.

SassyLass4pt0

I am having the same problem with Bitdefender 2018. It removed my Max Backup files and flagged them, as well as several system files. I also have customers who are getting false fraud blocks from legitimate sites that Bitdefender has rated Clean on VirusTotal with AVDefender (Solarwinds rebranded).

aducom

It is for sure that BD has a serious problem. But the helpdesk has a certain form of arrogance because they feel that the problem will be solved by making the function to add applications to the white-list more user friendly. My subscription got enhanced and that was it. Two times failure and over a week loss of time to recover my destroyed development system. Time I cannot declare to my customers.

Well I guess that the product is well and stable for standard situations on the family floor where my family is just using MsOffice and some games. But on the professional floor BD causes serious issues which they are not going to solve to let users add tons of applications manual to the white-list. In fact, a function to retrieve an application from the quarantine and put it into the white-list is minimum requirement but BD is not even thinking about it. The competition is, so I have moved my professional systems out of the BD farm into a competitor. And yes, the competitor gave on (only) one of my applications a false positive too. But one keypress to recover and another to put it on the whitelist and I was back on track. Some companies get it, some companies don't. Petty, I was a fan of BD for a long time.