Bitdefender VPN premium does not connect anymore

Since yesterday evening, Bitdefender VPN Premium refuses to connect to a VPN server on my Windows 10 Home system. It starts to connect automatically, but after a few seconds, the message appears dat VPN is not connected.

This is kind of strange, because on my Android smartphone, the application connects immediately.

Anyone who knows what might cause the trouble?

Thanks in advance!

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greenstreet

I'd just wanted to let you know that I was able to solve this problem myself. This solution did it:

OpenDevice Manager
Find Network Adapters
Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).
Click Action > Scan for hardware changes
The adapters you just uninstalled should come back
Try connecting again
Uninstall Bitdefender VPN Premium
Install Bitdefender VPN Premium again

Everything is working again.

vinibudd

On 02/03/2018 at 10:21 AM, greenstreet said:

I'd just wanted to let you know that I was able to solve this problem myself. This solution did it:

OpenDevice Manager

Find Network Adapters

Uninstall WAN Miniport (IP), WAN Miniport(IPv6) and WAN Miniport (PPTP).

Click Action > Scan for hardware changes

The adapters you just uninstalled should come back

Try connecting again

Uninstall Bitdefender VPN Premium

Install Bitdefender VPN Premium again

Everything is working again.

I did this and it does not connect. You can not even see the list of error servers

stefc

Same issue here. Some support or official communication would be appreciated.

Andrei M.

Hi,

I recommend you to reinstall Bitdefender VPN and check if the issue persists afterward:

- open Control Panel > Programs and Features

- select Bitdefender VPN and choose Uninstall

- check again in 5-10 minutes in the Programs window that it was removed.

- reboot the computer

- open Bitdefender > go to Privacy > click on VPN and follow the on-screen steps to reconfigure the VPN.

Should the issue persists afterward, please email us at bitsy@bitdefender.com and our technicians will gladly assist you.