Bitdefender Mobile Security & Antivirus cannot show anti theft message when mobile screen is locked

DrSiva

Dear Forum members,

Previously I am user of Mobile Security & Antivirus  apps like Kaspersky , ESet and Norton. Now, I switched to Bitdefender Mobile security and Antivirus due to various positive reviews. But I am facing the following issues of Bitdefender mobile security.

1)I tried to test the anti theft functionality of it. So, I sent a message from Bitdefender Central to my mobile.Unfortunately the message was not shown on the mobile screen when my mobile was locked by me.If my mobile is unlocked it shows the message. I am amazed at its functionality.As the other anti virus apps shows message although the screen is locked.

2 ) When I sent lock command from Bitdefender Central it locks my mobile  but does not show any message whereas other security apps shows message that this mobile is locked by ... security.Please return to its owner.The owner number is .. I  think it is ideal for lost or stolen device.Why Bitdefender does not lock like this ?

3) Account privacy shows 3 leaks for my email account.As suggested by the app. I visited the websites which had leaks and changed passwords.Now , I opened My account details which leaks and I swiped from left to right and selected ok mark .Again the security shows same leaks.

I consulted Bitdefender customer support for fixing them none have helped me.

Please kindly help me.

Regards

Sergiu C.

Hello, 

 

The first 2 points are features that Bitdefender does not have. The functionality you've noticed is correct at this time (though it could change in the future). 

For the 3rd point, even if you change your passwords the leaks will not disappear. Your account is checked against databases of known data leaks and the entries from these databases are not delete if you change the password for that account. We would not be able to determine if you changed the password anyway, though perhaps a feature could be implemented to manually hide a previous leak from being displayed. 

DrSiva

23 hours ago, Sergiu C. said:

Hello, 

 

The first 2 points are features that Bitdefender does not have. The functionality you've noticed is correct at this time (though it could change in the future). 

For the 3rd point, even if you change your passwords the leaks will not disappear. Your account is checked against databases of known data leaks and the entries from these databases are not delete if you change the password for that account. We would not be able to determine if you changed the password anyway, though perhaps a feature could be implemented to manually hide a previous leak from being displayed. 

Thank you so much for your reply.I hope the future versions of Bitdefender Mobile security will include them . Especially the 1 and 3 options will be implemented.

zoza12

If everything worked well, now you know your Android device’s location. However, if something went wrong along the way, or if you cannot use your Bitdefender Central account, you might want to use an SMS command to find the location of your smartphone.

zoza12

20 hours ago, zoza12 said:

If everything worked well, now you know your Android device’s location. However, if something went wrong along the way, or if you cannot use youryou might want to use an SMS command to find the location of your smartphone  Bluestacks TextNow Photomath