Can't access my NAS when Bitdefender Internet Security 2018 activated

Ray Shorter

I have just purchased and installed Bitdefender Internet Security 2018 on my first device running Windows 10.  I have a NAS attached to my PC.  I can no longer access my NAS - in Windows Explorer it shows up but with a red X on it.  I can't find a way to enable access to the NAS drive. Yet from another PC device that does not yet have Bitdefender installed but connected to the NAS via our home network, I can access the NAS.

What Bitdefender settings do I need to change so I can access my NAS on the device with Bitdefender installed?

Thanks for any help you can give.

Sergiu C.

Hi, 

 

First you should check what module is blocking the connection. The most like module would be the Firewall (Open Bitdefender > View Features > turn off the Firewall). If the issue is caused by the Firewall, then follow the steps in this article:

https://www.bitdefender.com/consumer/support/answer/2397/

Ray Shorter

Thank you Sergiu for your helpful reply and reference to the very detailed article.  This has fixed the problem.