Internet Security missed Trojan and full scan won't end

rdoty

More than a week ago I discovered my PC had been infected with the trojan roraccoon which Total Security apparently missed.  In fact, looking at logs there was one blocked virus.  (I used Malwarebytes to detect the trojan along with 133 PUP's).  I decided to do a Full System Scan and finally stopped it after 5 1/2 days and 98%.  It showed 3 million files scanned.  That sounds incredible on a 500 GB HD.  I've since used another free scan which has discovered another 33+ infected files.

Is it reasonable to see the full system scan run for such a long time? 

Should I re-run the scan? 

Is there any way to scan individual sectors ? My PC has a sector with recovery files and from what I can see Bitdefender is only scanning the C: sector. Also, can it scan an external (USB) drive?

I need to be sure that all my personal files (docs, graphic, photos, music etc) are clean before I offload prior to wiping the drive and reinstalling Windows.

Is there anything else I should be doing?  Any help or suggestions are greatly appreciated.

 

Roxana G

Hello,

 

The time of the scan may depend on the number of files you have on the PC and if it is the first scan. the first scan usually takes longer until Bitdefender creates its cache. 

As for the files which Bitdefender missed, each antivirus company has different criteria when adding a detection for a file. Without the files  itself we cannot say much. In case you still have the files and the scan log from Malwarebytes, we recommend you to send them at bitsy@bitdefender.com.

Regarding the scan on a particular partition, the answer is yes, you may scan a single partition or an external drive:

- open Bitdefender

- click on Protection

- under Antivirus click on Manage Scans

- select New Custom Task

- select the type of scan you want perform

- then select the partition

An easier option would be to right click on the partition and select Bitdefender -> Scan with Bitdefender.