I cannot sign in my account to complete my installation.. Unable to connect to the server what should I do?? thank you!
Hi Karl,
Please send us an email at bitsy@bitdefender.com with this issue description and the output from your browser when accessing http://nimbus.bitdefender.net/bdnc/config
Thanks!
I have the same problem. Can you share any solution for this?
I have the same problem, it has been days since email support can not find a solution.
On 10/10/2018 at 5:25 PM, Tim B said: I have the same problem. Can you share any solution for this?
Hi,
If available, try to connect the computer to a different network, and check if you can sign in. You can also try modifying your DNS to 1.1.1.1 : https://1.1.1.1/ If the issue persists, please contact us as Stefan mentions above. Thanks!
I had the same problem and Sergiu worked with me to fix it. The fix involved a downloaded batch file (*.bat) that once run allowed me to sign-in. Contact him for help if you are still having the problem
I've the same problem and contacting the support center gave no cure for 2 month now.
I've contacted http://nimbus.bitdefender.net/bdnc/config and attached the outcome in the file bdnc-conf.rtf
I'd like to get this solved, otherwise I have to buy another brand security (AV) program.
bdnc-config.rtf
Anjo,
What I did was contact tech support directly via Email at: bitsy@bitdefender.com . This got the process started and my problem was resolved within a couple of days.
Good luck
15 hours ago, Anjo said: Hi, I've the same problem and contacting the support center gave no cure for 2 month now. I've contacted http://nimbus.bitdefender.net/bdnc/config and attached the outcome in the file bdnc-conf.rtf I'd like to get this solved, otherwise I have to buy another brand security (AV) program. /applications/core/interface/file/attachment.php?id=18654" data-fileid="18654" rel="">bdnc-config.rtf
/applications/core/interface/file/attachment.php?id=18654" data-fileid="18654" rel="">bdnc-config.rtf
Hi, I can't seem to find your case. Can you write the ticket ID, or send a new email to bitsy@bitdefender.com ? Thanks!
I am in contact with the Brazilian support. But they have no idea what they are doing.
On 10/12/2018 at 8:34 AM, Sergiu C. said: Hi, If available, try to connect the computer to a different network, and check if you can sign in. You can also try modifying your DNS to 1.1.1.1 : https://1.1.1.1/ If the issue persists, please contact us as Stefan mentions above. Thanks!
I've tried other DNS too, and none worked to connect to the account.
On 11/14/2018 at 7:21 PM, Fabio Moraes said: I am in contact with the Brazilian support. But they have no idea what they are doing.
Would it be alright if I were to reply to your ticket in English? /index.php?/profile/215063-fabio-moraes/&do=hovercard" data-mentionid="215063" href="<___base_url___>/index.php?/profile/215063-fabio-moraes/" rel="">@Fabio Moraes
On 11/16/2018 at 10:58 AM, Sergiu C. said: Would it be alright if I were to reply to your ticket in English? /index.php?/profile/215063-fabio-moraes/&do=hovercard" data-mentionid="215063" href="<___base_url___>/index.php?/profile/215063-fabio-moraes/" rel="">@Fabio Moraes
/index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and "connectivity_issues.exe", are these files useful for you?
4 hours ago, Fabio Moraes said: /index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" id="ips_uid_8997_8" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and "connectivity_issues.exe", are these files useful for you?
/index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" id="ips_uid_8997_8" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and "connectivity_issues.exe", are these files useful for you?
I've sent you an email with a few more steps to try. Thank you.
I got the same issue. What should I do?
On 11/25/2018 at 11:49 AM, fazira said: I got the same issue. What should I do?
Hi, We have an article with the steps that should be tried initially:https://www.bitdefender.com/consumer/support/answer/17225/
I have this same problem and did all the steps in that article. same problem still persists. any solution here?
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