Unable to connect to the server

Karl Andrei

I cannot sign in my account to complete my installation.. Unable to connect to the server what should I do?? thank you!

Stefan I.

Hi Karl,

Please send us an email at bitsy@bitdefender.com with this issue description and the output from your browser when accessing http://nimbus.bitdefender.net/bdnc/config

Thanks!

Tim B

I have the same problem. Can you share any solution for this?

Fabio Moraes

I have the same problem, it has been days since email support can not find a solution.

Sergiu C.

On 10/10/2018 at 5:25 PM, Tim B said:

I have the same problem. Can you share any solution for this?

Hi, 

 

If available, try to connect the computer to a different network, and check if you can sign in. 



You can also try modifying your DNS to 1.1.1.1 : https://1.1.1.1/



If the issue persists, please contact us as Stefan mentions above. 



Thanks!

Firecapt

I had the same problem and Sergiu worked with me to fix it.  The fix involved a downloaded batch file (*.bat) that once run allowed me to sign-in.  Contact him for help if you are still having the problem

Anjo

Hi,

I've the same problem and contacting the support center gave no cure for 2 month now.

I've contacted http://nimbus.bitdefender.net/bdnc/config and attached the outcome in the file bdnc-conf.rtf

I'd like to get this solved, otherwise I have to buy another brand security (AV) program.

 

bdnc-config.rtf

Firecapt

Anjo,

What I did was contact tech support directly via Email at: bitsy@bitdefender.com .  This got the process started and my problem was resolved within a couple of days.

Good luck

Sergiu C.

15 hours ago, Anjo said:

Hi,

I've the same problem and contacting the support center gave no cure for 2 month now.

I've contacted http://nimbus.bitdefender.net/bdnc/config and attached the outcome in the file bdnc-conf.rtf

I'd like to get this solved, otherwise I have to buy another brand security (AV) program.

 

/applications/core/interface/file/attachment.php?id=18654" data-fileid="18654" rel="">bdnc-config.rtf

Hi, 



I can't seem to find your case. Can you write the ticket ID, or send a new email to bitsy@bitdefender.com ?



Thanks!

Fabio Moraes

I am in contact with the Brazilian support. But they have no idea what they are doing.

Fabio Moraes

On 10/12/2018 at 8:34 AM, Sergiu C. said:

Hi, 

 

If available, try to connect the computer to a different network, and check if you can sign in. 



You can also try modifying your DNS to 1.1.1.1 : https://1.1.1.1/



If the issue persists, please contact us as Stefan mentions above. 



Thanks!

I've tried other DNS too, and none worked to connect to the account.

Sergiu C.

On 11/14/2018 at 7:21 PM, Fabio Moraes said:

I am in contact with the Brazilian support. But they have no idea what they are doing.

Would it be alright if I were to reply to your ticket in English? /index.php?/profile/215063-fabio-moraes/&do=hovercard" data-mentionid="215063" href="<___base_url___>/index.php?/profile/215063-fabio-moraes/" rel="">@Fabio Moraes

Fabio Moraes

On 11/16/2018 at 10:58 AM, Sergiu C. said:

Would it be alright if I were to reply to your ticket in English? /index.php?/profile/215063-fabio-moraes/&do=hovercard" data-mentionid="215063" href="<___base_url___>/index.php?/profile/215063-fabio-moraes/" rel="">@Fabio Moraes

/index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and "connectivity_issues.exe", are these files useful for you?

Sergiu C.

4 hours ago, Fabio Moraes said:

/index.php?/profile/212852-sergiu-c/&do=hovercard" data-mentionid="212852" href="<___base_url___>/index.php?/profile/212852-sergiu-c/" id="ips_uid_8997_8" rel="">@Sergiu C. No problem at all! I have already done the tests that generated reports, with "supporttool.exe" and "connectivity_issues.exe", are these files useful for you?

I've sent you an email with a few more steps to try. 



Thank you. 

fazira

I got the same issue. What should I do?

Sergiu C.

On 11/25/2018 at 11:49 AM, fazira said:

I got the same issue. What should I do?

Hi, 



We have an article with the steps that should be tried initially:



https://www.bitdefender.com/consumer/support/answer/17225/

chrisafp12

I have this same problem and did all the steps in that article. same problem still persists. any solution here?