Can't install Mac OS Security update 2018-002
HI All, does anyone else has a problem with installation Mac OS Security Update 2018-002 on High Sierra?
After struggling for 3h I've finally managed it however, I had to uninstall Bitdefender. Then install security update. Perform at least 2 MacBook restarts. After this I successfully (?) installed Bitdefender from the lates installation file available on Bitdefender download site.
My platform: MacBook Pro with Touch Bar 2017. OS: High Sierra.
BTW: during Bitdefender uninstallation process I've got error messages (don't remember exact text) related to 2 Bitdefender's extensions located at: "/Library/Extensions/" folder.
Dear Bitdefender Team please save us (the customers) from such "surprises" in future Mac OS updates.
Comments
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Hi,
We are sorry to hear that you had issues with the update. Bitdefender should not interfere with the OS update.
However, to verify please write us at bitsy @bitdefender.com with the logs from Console:
- go to Utilities
- open Console
- on the upper left under Devices, click on your device name
- copy the results from the right with Command and C in a .txt file
- send us the file
Regarding the messages that you receive at uninstalling that the extensions were not removed, you just need to select ok and remove manually the files from /Library/Extensions
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