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Can't install Mac OS Security update 2018-002

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SDY
SDY
edited November 2018 in Bitdefender antivirus for mac


HI All, does anyone else has a problem with installation Mac OS Security Update 2018-002 on High Sierra?


After struggling for 3h I've finally managed it however, I had to uninstall Bitdefender. Then install security update. Perform at least 2 MacBook restarts. After this I successfully (?) installed Bitdefender from the lates installation file available on Bitdefender download site.


My platform: MacBook Pro with Touch Bar 2017. OS: High Sierra.


BTW: during Bitdefender uninstallation process I've got error messages (don't remember exact text) related to  2 Bitdefender's extensions located at: "/Library/Extensions/" folder.


Dear Bitdefender Team please save us (the customers)  from such "surprises" in future Mac OS updates.


 

Comments

  • Roxana G
    Roxana G ✭
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    Hi,


     


    We are sorry to hear that you had issues with the update. Bitdefender should not interfere with the OS update.


    However, to verify please write us at bitsy @bitdefender.com with the logs from Console:


    - go to Utilities


    - open Console


    - on the upper left under Devices, click on your device name


    - copy the results from the right with Command and C in a .txt file


    - send us the file


    Regarding the messages that you receive at uninstalling that the extensions were not removed, you just need to select ok and remove manually the files from /Library/Extensions


     

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