Add time to my subscription

fulvioval

Hello! I need little help.

My current subscription still have 160 days remaining but this weekend I received an offer and I bought one more year but when I try to activate I always prompt to replace my subscription instead adding time. Is there any way to add time to my current subscription?

Thanks!!

Sergiu C.

Hi, 



If the 2 subscriptions are for the same product type and number of devices, they should be extended, regardless of the message you receive. 

I would recommend sending an email at bitsy@bitdefender.com regarding this, and my colleagues can make sure the merge between the subscription goes OK. 



Thanks!

fulvioval

I think its same product e version, but I'll check it again. 

Anyway I'll send email. Thanks Sergiu!

StephenP

I have the same problem. My existing license will expire in 406 days and if I tried to activate the new license I get a message that says that the new license will replace the old license!

Roxana G

Hi Stephen,

 

Please contact us at bitsy@bitdefender.com and our team will help you to merge the subscriptions.

StephenP

I activated my new license and when I clicked on "replace" my existing license the two licenses did in fact merge and the new license duration was added to the existing license. In the past I was certain that there was a different message that said replace or merge the new and old licenses.

My problem is now resolved, can you please close this problem.

Sergiu C.

Hi Stephen, 



Thank you for letting us know. 



Have a great day!

Switchblade

I sent an e-mail to bitsy over 2 weeks ago, received one reply where they said they were "checking"... then nothing. No reply, no support. At this point I'm considering cancelling any membership I have with Bitdefender.Case 2018112401560001.