Blacklist Removal Request

SmithHans

Hi Bitdefender Support,

Today on January 13th 2019 my website URLs were falsely marked as phishing by Bitdefender. I checked it on VirusTotal.com site.

Result: https://www.virustotal.com/#/url/32de590e354871cf94d9900ba15c98409a8d633872aa2b8f8bf3afd83b1b89a2/detection

My URLs blacklisted by Bitdefender are as follows:

• 
  http://the-online.com
  
• 
  https://the-online.com
  
• 
  http://www.the-online.com
  
• 
  https://www.the-online.com
  

These all URLs are False Positive. We are a legitimate site and domain reseller. I've also scanned the URLs on Sucuri and found it is not blacklisted anywhere.

https://sitecheck.sucuri.net/results/the-online.com

Actions I've taken:

1. I'm Sucuri product user and it has crawled all the webpages on my site and did not find any malicious code, javascript, etc.

2. My cpanel account has Immunify360 scanner. It did not detected any malicious code on any of the site's pages.

Someone had falsely reported the url: https://www5.the-online.com earlier on Phishtank - but that is also INVALID PHISH reported by phishtank. It's just a directory of my website.

I'm also using Bitdefender's TrafficLight on my firefox and chrome browser and saw ALL the URLs of the domain THE-ONLINE.COM are getting blocked!

I request you kindly once-again check my URLs listed above and remove it from your blacklist at the earliest.

thanks. have a nice day!

-Smith Hans,

co-webmaster.

 

SmithHans

Update: I submitted the URLs for re-validation as false positive and Bitdefender promptly acted it and removed my domain/URLs from blacklist.

Thanks for quick action.