Utilities are not working

Mayur

Utilities are optimize device boot and disk clean up

Clicking them nothing happens

Mayur

Found more problems there are exe files of them issue is in latest update

Tried repair reinstalling 

Clean install yet same issue

Bootoptimizer.exe is missing diskcleanup .exe is also missing diskusage.

Roxana G

Hello Mayur,

Please send us a Support Tool log at the email address bitsy@bitdefender.com and our team will gladly assist you:

[How to generate a Support Tool log]

https://www.bitdefender.com/consumer/support/answer/8919/

 

 

 

runner63

What is the simplest and easiest way to do a repair-reinstall of this product? I haven't been able to access the Optimizations Tools under the Utilities file of this program for the last three months. Is there a recent update to the Total Security product that will solve this issue? Thanks

Flexx

Hi There,

Try uninstalling the product via bitdefender removal tool by selecting appropriate product version : https://www.bitdefender.com/site/view/uninstall_consumer_paid.html

Next, restart your computer. Remove this device on which you are facing issue from the bitdefender central : https://www.bitdefender.com/consumer/support/answer/2795/

Next reinstall the software from either bitdefender website or directly from bitdefender central.

If everything goes good, you will be able to access the utilities. Know activating utilities in total security takes time to activate when switching on for the first time.

If this does not solves the issue, kindly create a log : https://www.bitdefender.com/consumer/support/answer/8919/ and mail the log to support staff at bitsy@bitdefender.com

If this help, kindly click on agree.

Regards

Flex

Flexx

If the issue is resolved, kindly click on agree so that we can close the topic here.

Regards

Flex