Kindly be advised we cannot cancel subscriptions or issue refunds on the forum.
You may cancel your Bitdefender subscription from Bitdefender Central or by contacting Customer Support at: https://www.bitdefender.com/consumer/support/help/

Thank you for your understanding.

bug - bitdefender locked me out, missing desktop, cannot run files

Options
mateus
mateus
in General


Hello,


 


I was renaming files  from my windows Image folder using jvtools and bitdefender flagged it, then I set bitdefender to allow access to the folder.


After that, i couldn't run anything, I rebooted and my desktop shortcuts are gone, only a few were left... to make matters worse: I can't use my pc, I cannot run files, I cannot access the internet.


I get this prompt whenever I run a file. Its in portuguese, but it reads: "Not possible to open these files" "Your security settings hiindered one or more files from being opened."


 


I am using bitdefender Total Security


 


Please, help  me.


 


Mateus

1.png

Comments

  • Wortex
    Wortex ✭
    Options


    It seems that you are using Windows 7, in order to get support quickly, please contact the support through email. Please also provide the screenshot from above and a Bitdefender support tool at bitsy@bitdefender.com.


    How to generate a Support Tool log: https://www.bitdefender.com/consumer/support/answer/1730/

  • Gerry1
    Gerry1
    Options

    Just bought bitdefender and installed now I am locked out. Asking for password I never had? This is so irratating! Going to cancel if can't get problem sorted tonight

All Time Leaders

Categories

Defenders of the month