bug - bitdefender locked me out, missing desktop, cannot run files
Hello,
I was renaming files from my windows Image folder using jvtools and bitdefender flagged it, then I set bitdefender to allow access to the folder.
After that, i couldn't run anything, I rebooted and my desktop shortcuts are gone, only a few were left... to make matters worse: I can't use my pc, I cannot run files, I cannot access the internet.
I get this prompt whenever I run a file. Its in portuguese, but it reads: "Not possible to open these files" "Your security settings hiindered one or more files from being opened."
I am using bitdefender Total Security
Please, help me.
Mateus
Comments
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It seems that you are using Windows 7, in order to get support quickly, please contact the support through email. Please also provide the screenshot from above and a Bitdefender support tool at bitsy@bitdefender.com.
How to generate a Support Tool log: https://www.bitdefender.com/consumer/support/answer/1730/0 -
Just bought bitdefender and installed now I am locked out. Asking for password I never had? This is so irratating! Going to cancel if can't get problem sorted tonight
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