Cannot do as Threat Instruction asks me...

I received a Threat Found message today and it said if I cannot delete it manually (I can't since it's in a Time Machine backup and my Mac won't let me), that I should

"Choose Exclude." As you can see from my screenshot, there is no option to "Exclude." What do I do?

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Roxana G

Hello,

Bitdefender should not scan Time Machine backups. Still, in certain configurations, the backups are scanned, but Bitdefender won’t be able to remove the infection because the backup items are protected. To address this situation, please proceed as in this article:

https://www.bitdefender.com/consumer/support/answer/1938/

Let us know how it goes.

slobizman

Thank you. I followed the instructions to try to get my Time Machine backup to the Finder sidebar so I could then drag it into Exceptions, but no matter what I do I can't get it on there.

FYI: Also, on my Bitdefender dashboard it is giving me the recommendation to enable Time Machine. It's enabled and backs up every day. So not sure why it's telling me that.

Roxana G

Hi,

Please write us at bitsy@bitdefender.com and we will further assist you.