General
General
Bitdefender is Scanning My Downloads Folder Every Time I Try To Access It
Like the title of this post says, every time I try to access my downloads folder, Bitdefender tries to scan every file inside. This can cause my Downloads folder to take more than 5 minutes to load! Here are some screenshots of what's happening:
http://u.cubeupload.com/Buzzed_Lightyear/BEFOREopeningDownloa.png
http://u.cubeupload.com/Buzzed_Lightyear/DURINGopeningFE.png
http://u.cubeupload.com/Buzzed_Lightyear/DURINGopeningRM.png
As you can see, before I open the Downloads folder, nothing is really utilizing the CPU. Then, as soon as I click "Downloads" in the File Explorer, my CPU jumps to around 25% with Bitdefender being responsible for the resource hog! And then it's just a 5 minute waiting period just to get to my Downloads folder! So what gives? How do I fix this?
Comments
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+10 -
Hi,
We need some logs to further investigate this situation. Please generate a Support tool log and send it at bitsy@bitdefender.com:
-Open Windows Explorer
-Navigate to C:\Program Files\Bitdefender\Bitdefender Security
-Run as administrator supporttool.exe
-Select the issue category and add a description
-Now press on Try to reproduce the issue, reboot your PC , then reproduce the behavior
-Click on Finish and generate the Support tool log
Note: the log will be created on the Desktop of the Administrator of the computer0 -
On 9/30/2019 at 6:57 AM, Roxana G said:
Hi,
We need some logs to further investigate this situation. Please generate a Support tool log and send it at bitsy@bitdefender.com:
-Open Windows Explorer
-Navigate to C:\Program Files\Bitdefender\Bitdefender Security
-Run as administrator supporttool.exe
-Select the issue category and add a description
-Now press on Try to reproduce the issue, reboot your PC , then reproduce the behavior
-Click on Finish and generate the Support tool log
Note: the log will be created on the Desktop of the Administrator of the computer
I have sent the information. It can be downloaded from the Dropbox link. Please inform me as to what I should do next. Thank you.0 -
13 hours ago, Captain Obvious said:
I have sent the information. It can be downloaded from the Dropbox link. Please inform me as to what I should do next. Thank you.
Hi,
Please provide us the ticket number.0 -
13 hours ago, Roxana G said:
Hi,
Please provide us the ticket number.
Funny thing. I didn't get an automated reply. Are you sure "bitsy@bitdefender.com" is the correct email address I should have sent it to? Having contacted customer support for years, I've literally never seen that address until now. Usually it's "bdsupport@tickets.bitdefender.com". I can try resending the email if you'd like.0 -
11 hours ago, Captain Obvious said:
Funny thing. I didn't get an automated reply. Are you sure "bitsy@bitdefender.com" is the correct email address I should have sent it to? Having contacted customer support for years, I've literally never seen that address until now. Usually it's "bdsupport@tickets.bitdefender.com". I can try resending the email if you'd like.
Hello,
Yes, the email address bitsy@bitdefender.com is correct. Please try again to open the ticket.0 -
On 10/10/2019 at 7:15 AM, Roxana G said:
Hello,
Yes, the email address bitsy@bitdefender.com is correct. Please try again to open the ticket.
I have resent the email.0 -
On 10/15/2019 at 10:02 AM, Captain Obvious said:
I have resent the email.
Hi,
As mentioned before, please provide us the ticket number.0 -
On 10/16/2019 at 7:32 AM, Roxana G said:
Hi,
As mentioned before, please provide us the ticket number.
It seems like the Bitdefender support team has combined the email I sent with another open ticket that I have with Bitdefender. I found the message that I sent attached to ticket #2019092903570002.0 -
On 10/18/2019 at 6:06 AM, Captain Obvious said:
It seems like the Bitdefender support team has combined the email I sent with another open ticket that I have with Bitdefender. I found the message that I sent attached to ticket #2019092903570002.
Hello,
We will contact you via email on the mentioned ticket.0
