TrafficLight 3.0.0 not functioning properly after upgrading to BD2020

David C

Hello,

This may have been raised already - but am posting anyway for clarification and guidance on how to fix, recognising my system configuration.

Configuration is as follows:

iMAC 27inch mid 2010

MacOS High Sierra V10.13.6

Safari 11.1.2(13605.3.8)

Note: I have not/am not upgrading to latest Safari due to the belief that it does not allow Netflix HD viewing on mid-2010 spec machines

The issue 

All BD2020 extensions appear to have been installed correctly on Safari - refer attached image

When clicking the Anti-Tracker icon on safari it appears to function correctly

HOWEVER - when clicking the Trafficlight icon - nothing appears - system attempts to display an image status but does not succeed - as shown in these clips:

https://www.dropbox.com/s/8a5gw3zbjiivq8b/20191101_100022.mp4?dl=0

https://www.dropbox.com/s/vrbtxx2yrzo4fmo/20191101_102626.mp4?dl=0

Assumption:

BD2020 is/should be backward compatible with my hardware/software specification - and therefore should function as expected and is therefore fixable.

Would appreciate guidance on how to fix this please.

Thanks,

Dave

[Deleted User]

Hello /index.php?/profile/217746-david-c/&do=hovercard" data-mentionid="217746" href="<___base_url___>/index.php?/profile/217746-david-c/" rel="">@David C,

Please provide us with a BDPROFILER log at bitsy@bitdefender.com in order for us to further investigate the situation you're encountering.

How to generate a BDPROFILER: https://www.bitdefender.com/consumer/support/answer/1863/

Once you will email us, you will also receive a Support Ticket number. Please reply on this thread with the support ticket number once you receive it.

Thank you!

David C

Profile Log submitted.

[Deleted User]

Hello /index.php?/profile/217746-david-c/&do=hovercard" data-mentionid="217746" href="<___base_url___>/index.php?/profile/217746-david-c/" rel="">@David C,

Thank you for your reply! After further analyzing the information provided so far, I noticed that you're using Safari 11. 

Trafficlight is compatible with Safari 12 and above. Please try updating your browser and let me know if everything is ok afterwards.

David C

Hello  Alex,

Couple of points:

The previous TrafficLight extension app - the one that could be downloaded independently and not part of the BDefender app itself, worked fine on my current spec - hence my expectation that the new version embedded within BD2020 would also work without the need to upgrade Safari.

After upgrading to Safari 13, TrafficLight embedded within BD2020 works - however - Netflix then fails as Silverlight is no longer supported within Safari (12 onwards) and a mid-2010 spec does not support HTML5. The only workaround therefore is to rely on Chrome for Netflix but with reduced resolution which is not ideal solution from my perspective.

It is a pity that embedded Trafficlight is not backward compatible with Safari 11.

Thanks, Dave

[Deleted User]

Hello David C,

I´m glad to hear that the situation with Trafficlight is solved now.

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