Opting Out of Auto-Renewal

Skuddle

I just renewed my subscription to BD2020 from BD2019. Although I've gone through every menu and option in the Bitdefender Internet Security window I cannot find anything about the auto-renewal option, specifically, anything that lets me opt out of the automatic renewal. Where do I find this option?

ozziebear

Hi...If you purchased  your subscription thru 2Checkout, you will have to open an account with them and cancel auto renewal from there. It's a pain but if you don't you'll be automatically renewed at full price. This auto renewal by default is a less than honorable practice but unfortunately I don't think it is illegal. Also, be aware, that you must cancel auto renewal every time you renew your subscription because it resets itself every time you renew. Hope this helps.

Fryguy21

Also, I hope the following links may be of some help on how to cancel/modify auto renewal:  

https://www.bitdefender.com/consumer/support/answer/29081/

https://www.bitdefender.com/consumer/support/answer/1444/

Skuddle

Thank you for your replies.

I followed the link that were provided. After logging into my account and going through a number of screens I never saw anything that would let me stop automatic renewal. Instead I wound up at a "create account" screen. So I sent an email to Bitdefender and I hope they will respond with an answer.

Just thought you'd like to know.

[Deleted User]

Hello /index.php?/profile/215918-skuddle/&do=hovercard" data-mentionid="215918" href="<___base_url___>/index.php?/profile/215918-skuddle/" rel="">@Skuddle,

I have closed this thread as the necessary information has been provided and we do not provide commercial support on our forums. Feel free to PM me your ticket ID and we will gladly further assist you.