Bitdefender Log Files are using too much of disk space
Why Bitdefender log files are consuming too much of disk space?
Comments
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Please let me know, do you have a file named dgb_trace.ini in your Local Disk C partition? If so, please restart your computer in Safe Mode in order to remove the file.
[How to restart in Safe Mode]
https://www.bitdefender.com/consumer/support/answer/2129/
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Nope dgb_trace.ini is not present in Local Disk C partition.0 -
It may be that these logs were activated at one point, however, without the aforementioned file further logs cannot be generated.
You can restart your computer in Safe Mode and remove the C:\Program Data\BDlogging folder. The Program Data folder is hidden, thus, you will need to display hidden files.0 -
21 hours ago, Alex D. said:
It may be that these logs were activated at one point, however, without the aforementioned file further logs cannot be generated.
You can restart your computer in Safe Mode and remove the C:\Program Data\BDlogging folder. The Program Data folder is hidden, thus, you will need to display hidden files.
I have done that already. But the problem is that Bidefender again starts logging.0 -
Kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that will be sent automatically as a reply to your mail. We will need to further investigate the situation you're encountering via the ticketing system.0 -
On 1/9/2020 at 10:48 PM, Alex D. said:
Kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that will be sent automatically as a reply to your mail. We will need to further investigate the situation you're encountering via the ticketing system.
I have sent an email to bitsy@bitdefender.com yesterday, with the link to the post. But have not received any ticket number.0 -
Thank you /index.php?/profile/211912-alex-d/&do=hovercard" data-mentionid="211912" href="<___base_url___>/index.php?/profile/211912-alex-d/" rel="">@Alex D. for resolving the issue.0 -
Hello,
Glad to hear the situation is now solved!
Thread locked.0
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