Bitdefender Log Files are using too much of disk space

Pushkar112

Why Bitdefender log files are consuming too much of disk space?

[Deleted User]

Hello /index.php?/profile/83924-pushkar112/&do=hovercard" data-mentionid="83924" href="<___base_url___>/index.php?/profile/83924-pushkar112/" rel="">@Pushkar112,

Please let me know, do you have a file named dgb_trace.ini in your Local Disk C partition? If so, please restart your computer in Safe Mode in order to remove the file.

[How to restart in Safe Mode]

https://www.bitdefender.com/consumer/support/answer/2129/

 

 

Pushkar112

Nope dgb_trace.ini is not present in Local Disk C partition.

[Deleted User]

Hello /index.php?/profile/83924-pushkar112/&do=hovercard" data-mentionid="83924" href="<___base_url___>/index.php?/profile/83924-pushkar112/" rel="">@Pushkar112,

It may be that these logs were activated at one point, however, without the aforementioned file further logs cannot be generated.

You can restart your computer in Safe Mode and remove the C:\Program Data\BDlogging folder. The Program Data folder is hidden, thus, you will need to display hidden files. 

How to Display Hidden Files and Folders

Pushkar112

21 hours ago, Alex D. said:

Hello /index.php?/profile/83924-pushkar112/&do=hovercard" data-mentionid="83924" href="<___base_url___>/index.php?/profile/83924-pushkar112/" rel="">@Pushkar112,

It may be that these logs were activated at one point, however, without the aforementioned file further logs cannot be generated.

You can restart your computer in Safe Mode and remove the C:\Program Data\BDlogging folder. The Program Data folder is hidden, thus, you will need to display hidden files. 

How to Display Hidden Files and Folders

I have done that already. But the problem is that Bidefender again starts logging. 

[Deleted User]

Hello /index.php?/profile/83924-pushkar112/&do=hovercard" data-mentionid="83924" href="<___base_url___>/index.php?/profile/83924-pushkar112/" rel="">@Pushkar112,

Kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that will be sent automatically as a reply to your mail. We will need to further investigate the situation you're encountering via the ticketing system.

Pushkar112

On 1/9/2020 at 10:48 PM, Alex D. said:

Hello /index.php?/profile/83924-pushkar112/&do=hovercard" data-mentionid="83924" href="<___base_url___>/index.php?/profile/83924-pushkar112/" rel="">@Pushkar112,

Kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that will be sent automatically as a reply to your mail. We will need to further investigate the situation you're encountering via the ticketing system.

I have sent an email to bitsy@bitdefender.com yesterday, with the link to the post. But have not received any ticket number.

Pushkar112

Thank you /index.php?/profile/211912-alex-d/&do=hovercard" data-mentionid="211912" href="<___base_url___>/index.php?/profile/211912-alex-d/" rel="">@Alex D. for resolving the issue.

[Deleted User]

Hello,

Glad to hear the situation is now solved!

Thread locked.