Excessive Bitdefender CPU usage while using VPN Unlimited

indie

I have a question. 

Most probably, a lot of BitDefender users have various kinds of VPN services. I have a few VPN apps, but...

Only(!) when I use the specific one vpn - VPN Unlimited - my Total Security Bitdefender 2020 goes nuts and puts so much stress on the computer's CPU.

CPU - because of Bitdefender - goes from about 3% to 45% with VPNUnlimited and that usage never ends. And it only occurs when I use VPN Unlimited.

I've contacted VPN Unlimited and they told me to put their app in Bitdefender's exception list. I've added VPN Unlimited into three BD exception list - Antivirus, Firewall, Advanced Threat Defence but my CPU usage did not change - it remained the same. 

I wonder if someone from Bitdefender could help me with my constantly-high CPU usage - because of Bitdefender - while I'm using VPN Unlimited.

 

Thank you

[Deleted User]

Hello /index.php?/profile/125519-indie/&do=hovercard" data-mentionid="125519" href="<___base_url___>/index.php?/profile/125519-indie/" rel="">@indie,

We would like to investigate this situation via the ticketing system, thus, kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail.

indie

18 hours ago, Alex D. said:

Hello /index.php?/profile/125519-indie/&do=hovercard" data-mentionid="125519" href="<___base_url___>/index.php?/profile/125519-indie/" rel="">@indie,

We would like to investigate this situation via the ticketing system, thus, kindly email us at bitsy@bitdefender.com and reply to this thread with the support ticket number that you'll receive as an automatic reply to your mail.

Alex, 

See attached the snapshots of the Task Manager window. 

Only when I use VPN Unlimited, Bitdefender agent starts going nuts.

Here is my CPU without VPN Unlimited but with FastestVPN.

No Bitdefender agent service running crazy.

Thank you for your help.

indie

Here is my CPU with VPN unlimited.

What's more. That BD agents uses CPU even if I disconnect VPN Unlimited.

Only when I totally close VPN unlimited, only then, BD agent goes to sleep.

Thanks for your help.

indie

Eventually, I was able to resolve my high CPU issues, caused by BD Agent, while using VPN Unlimited.

The problem is/was the "Kill Switch" feature on the VPN Unlimited app.

As soon as I turned it off, my CPU went back to normal.

 

[Deleted User]

Hello Indie,

Thank you for reaching us back!

Indeed, in such cases, we cannot guarantee full compatibility with 3rd party VPN software. Glad to hear you were able to identify the culprit!

Thread locked.