Stuck during scan



  • Same problem here.

    After excluding CodeMeter from being scanned, I could do a full quickscan, an then even a fullscan without freezing my desktop. This is Win10 Pro Workstation here (hp zBook 17g5, 6cores, running preinstalled hp SureClick)

    Maybe this can help you

  • Same issue gets stuck between 940,000 and 950,000 files. First couple of times on pdf files, 3rd time a different file type. New User installed today on my iMac and tried to do first full system scan.....What is going on?

  • Another user with this stuck issue on MAC 10.15.6 Had the same problem several several months ago and opened a ticket. There were some messages back and forth but no 'fixed it' message. Problem went away for a while but now its back.

  • Having the same exact issue right now. I suppose I will go ahead and uninstall and ask for my money back. The CPU usage is unsustainable.

  • My renew date is soon and I will not renew unless this problem is fixed. Bdldaemon was using 100% of CPU for two days and it was obviously stocked. Full scan sticks at random file. This is not a product which should be on the market. Fixing problems takes far too long.

  • I uninstalled Bitdefender completely which was a but complicated job to do. Uninstall didn't work and "manual Method 1" neither. Then I reinstalled, updated and system scanned. And now it seems to work properly. If only one could trust this status will stay.

  • Today I got a reply to my ticket and indeed the un/re-installing is the recommended fix:

    Hello Hannu,

    Thank you for your reply.

    The situation you have encountered is usually being caused by an outdated Bitdefender Agent present on your device.

    In order to completely remove/uninstall Bitdefender Antivirus for Mac, please follow the steps provided in the article below:

    Afterward, download and install, using the latest kit following the steps in the link below:

    Let me know how everything goes and if I can assist you with anything else.

    Have a great day ahead!

    Kind Regards,

    Gabriel P.

    Customer Support Engineer

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