Bitdefender 2019 Anti-Theft utility NOT showing correct location

Vikash1997

When I try to locate my laptop, it shows totally incorrect location.Even after several Refresh it is showing the same location(incorrect location). When I activated anti-theft service for the first time it was showing accurate location.

Please tell me what to do to fix it asap?

Thank you !

PlumbersCrack

Same here...I'm typing this on a laptop that is supposed to be about 2-3 miles away!

Thanks

Flexx

Hi (@Vikash1997 ,@PlumbersCrack)

Sorry for the inconvenience caused to you. Since forum provides only limited support, kindly drop an email to bitdefender support regarding your issue at bitsy@bitdefender.com .Response may be delayed due to less staff and covid19. Rest be assured, they will resply back asap.

If this helps, kindly mark answer as agree/ accepted

Regards

Flex

(Bitdefender beta tester 2019/ 2020)

Jayakrishnan

@Vikash1997 @PlumbersCrack ,

Antitheft module on the windows application gets you location data mainly based on your network connection.

Try these:

1. Are you using a VPN connection? If yes, please disable it.
2. Are you using Wifi? If yes, try to connect to a mobile hotspot and see if the issue is resolved.
3. Also make sure the location permission in windows is enabled

If you find this response helpful, please mark the answer as accepted / click on agree

Thanks and regards,