Why am I receiving tons of spam since I upgraded from free Bitdefender??

dodson

Bitdefender premium must have sold my e-mail address to a hundred sites. I am getting tons of spam that I never got before paying for upgrade. Wish I hadn't bought it now.

Flexx

Thanks for the reply. Yes there is a way and that is blocking the address in yahoo which will either stop the spam from getting into inbox or directly move the spam email to your spam folder.

Kindly follow the link by yahoo to block the address in yahoo mail : https://safety.yahoo.com/SafetyGuides/Mail/index.htm

Narrowing down :

Blocking a sender: Yahoo Mail enables you to block emails from unwanted senders. Blocked senders are not notified that they are being blocked. Emails they send simply will not appear in your Inbox. Steps to block an address:

1.  In Yahoo Mail, hover your mouse over the gear icon and select Settings.
2. Click Blocked Addresses.
3. In the Add an address field, Click Block.enter an email address.
4. Click Block.

Here are some more links by yahoo that may help you tweak spam settings : https://help.yahoo.com/kb/manage-spam-mailing-lists-yahoo-mail-sln28056.html

Contact yahoo customer directly (only related to spam support) : https://io.help.yahoo.com/contact/index?page=contactform&locale=en_US&token=Zh%2FBBVqXzLHlIbokbUqVWTUbuuQeXGkGnZzhKR2JQ4O6mMQdy9JSWfJCJWvc4C3%2F4ml2UKrHQ0nko7rLtSR524NwvUtZOo0Gj805mARbzr9GTT%2B5sXSzJme8Jz2OXgKe&selectedChannel=email-icon

If this helps, kindly click on agree.

Regards

Flex

Flexx

here is how you can take screen shot by using snipping tool : https://support.microsoft.com/en-in/help/4027213/windows-10-open-snipping-tool-and-take-a-screenshot

or

you can directly click on print screen (prt sc) key on keyboard as soon as the image/ issue appears and then open mspaint and click "ctrl+v" and the image will get pasted. Save the image and attach.

Well here is what you can try additionally you can reset your browser and see if that makes the issue to be resolved

chrome : https://support.google.com/chrome/answer/3296214?hl=en

firefox : https://support.mozilla.org/en-US/kb/reset-preferences-fix-problems

I hope resetting the browser should solve your issue.

Flexx

Hi there,

Sorry to hear that you are facing this issue.

First of all I would like you to configure your anti spam filter properly if the spams are not detected. Kindly check here : https://www.bitdefender.com/consumer/support/answer/2146/

You can also add spammers to spammer list. Kindly check here : https://www.bitdefender.com/consumer/support/answer/2158/

If still facing issues :

I request you that if you are receiving any specific spam url then you can report it directly to bitdefender here : https://www.bitdefender.com/submit/ (note response may take time due to covid issues)

if the request of spam urls are high then i request you to copy those urls in notepad and drop an email to [email protected] (note response may take time due to covid issues)

Here is the bitdefender privacy policy regarding home user products : https://www.bitdefender.com/site/view/legal-privacy-policy-for-home-users-solutions.html

To narrow down it states :

Bitdefender may collect personal information from its users from its Home Solutions in three different ways:

1. directly provided by a user or a Bitdefender Partner;
2. indirectly provided by its products or other sources, such as:
   • technical data sent by the Bitdefender products installed by users
   • publicly available information from data leaks.

If you are still facing issue you can drop an email to support by visiting and provide as much information as you can : https://www.bitdefender.com/support/contact-us.html

If this helps, kindly click on agree.

Regards Flex

dodson

I have sent these spam messages to the yahoo mail spam folder and then clicked on block these senders and erase messages from spam folder. Still getting more from different senders. Everything from FedEx, USPS, Lowe's, Wal-mart Sams club, Walgreen, CVS, etc. etc. Bitdefender does not seem to be blocking anything.

dodson

Just got several more. metayou.org.uk, national concealed Academy also an org.uk address. Is there a way I can block all org.uk mail?

dodson

Also, I keep getting referred to Bitdefender tool bar. I don't have a Bitdefender toolbar on my screen for Firefox or when I open yahoo mail. No sign of anything except the small Bitdefender icon for anti tracker in the upper right corner.

Flexx

can you share the screenshot.

Rest talking about the anti tracker, the extension is by default installed by bitdefender 2020 product line to block trackers from website.

Regards

dodson

I tried but I can't get the screen shot to transfer. I give up. I did set mail to block all org.uk incoming mail. See if that works. If not, I will probably dump Bitdefender and eat my loss. I should have stuck with the free version.

dodson

It does appear that going to yahoo mail and blocking all emails containing org.uk is working. Only got one today. Hopefully this will continue to block them. Thanks Flexx for all your suggestions and help.

Flexx

Hi Member,

Happy to know that your issue is getting resolved.

Regards

Flex