Rotinom virus?

A7MEDA7MED
edited June 2020 in Antivirus

hello

I've been seeing weird files in quarantined items there all located in a folder that I can't find and they all have different threat names

can someone explain what is that s-1-5-31-12 file and why I can't find it?

I tried to enable show hidden files but nothing showed up

any help would be appreciated

Tagged:

Comments

  • FlexxFlexx ✭✭✭✭

    @A7MED

    As per the file name, it is not possible to tell what kind of file it is or which part of the system or application was using it.

    Secondly, you were unable to find the file in the desired location even when you check marked "show hidden files & folder" because bitdefender already dealt with that file and quarantined it. If you will restore the file from quarantine (which is not recommend) & will hover to the same location where the file was original available, you will be able to see the file.

    As of now, bitdefender has protected you from all the available threats and your system is safe.

    You can try running a full system scan to confirm that your system is completely protected.


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • A7MEDA7MED
    edited June 2020

    so ok but there's another thing

    when I right-click on the local file and press on properties and go to security I see this:

    should I be concerned about this?

  • FlexxFlexx ✭✭✭✭

    @A7MED

    You can ignore it. It is of not any issue. That profile is automatically created by windows and will not do any harm. For more information you can have a look at below links from microsoft

    https://answers.microsoft.com/en-us/ie/forum/all/account-unknown-s-1-15-2-1/74b45b08-5691-4388-b437-c6b9e70792d7

    https://docs.microsoft.com/en-us/openspecs/windows_protocols/ms-dtyp/81d92bba-d22b-4a8c-908a-554ab29148ab?redirectedfrom=MSDN


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • Thanks (:

  • A7MEDA7MED
    edited June 2020

    well I'm here again just to ask this question

    when I perform a system scan Bitdefender scans thousands of these files every time which I can't find for some reason?

    and also my local file is 21.9GB i'don't know if that's a problem and the scan is stuck on 44% after an hour of scanning

    I don't know if Bitdefender should mark them as unresolved items

    thanks in advance

  • FlexxFlexx ✭✭✭✭
    edited June 2020

    Well that is too much of files according to me bitdefender is scanning, but if it is scanning that means the files are still present on your disk, and I assume that you have enabled the hidden folder options and still you are not able to find those files on the selective location.

    I would like you to seek help from bitdefender support regarding this by dropping them an email at [email protected] .Kindly also attach and share bitdefender logs (https://www.bitdefender.com/consumer/support/answer/1922/) with the support team. Briefly explain the issue to them & they will be able to provide you additional support in relation to the issue you are facing.

    Response may be delayed due to less staff and covid19. Rest be assured, they will reply back asap.


    If this helps, kindly mark answer as agree/ accepted

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • Hi!

    Rotinom, is a type of virus known as a worm that may propagate via removable drives or network shares. It appears as 'update.exe'. It gets activated when an infected folder is opened.

    May I know which antivirus removes this virus.

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.