can't get it properly installed - Installer initialization failed

AlanOoi

Hi, would appreciate much if anyone can offer a solution to this, more than half a day gone, still can't get it installed.

It's Antivirus Free Edition.

Attached is the message I get.

Flexx

https://community.bitdefender.com/en/discussion/83051/cant-get-it-properly-installed-installer-initialization-failed

Hi Member,

Okay, so we need to go into safe mode now, to solve this issue.

1) Uninstall bitdefender agent and bitdefender free antivirus

2) Restart pc in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + r) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your pc in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

6) Try reinstalling bitdefender free

Regards

Flex

(Bitdefender beta tester 2019/ 2020)