BD Free install error: Cannot copy installer

Overworked
edited February 2022 in Antivirus Free

A friend had a piece of software malfunction and decided to use a restore point. BD Free did not like that.

After using the restorepoint BD Free would not start.

To help him, i tried reinstall of BD Free, but that was not possible. I then tried to uninstall BD Free, but that was only partially successful.

Manually deleted Bitdefender directoies where found in:

%PROGRAMFILES(X86)%

%PROGRAMFILES%

%PROGRAMDATA%

%LOCALAPPDATA%

Cleaned %TEMP% and %WINDIR%\TEMP

Still getting install error.

Any ideas? (or uninstall tool for free version)

Best Answer

Answers

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod


    Hi Member

    Kindly drop an email to bitdefender support at bitsy@bitdefender.com regarding your query .They will reply back asap. If they say to contact the bitdefender forum/ community kindly revert back by saying that forum has no answer related to bitdefender free issue that is currently taking place (like yours). The issue is being reported by several people and it can be only resolved by development team.

    If needed, kindly share the url of the forum with them.

    FOR BITDEFENDER STAFF :

    @Alex D., @Andy_BD I would like you to also internally connect with development team regarding these issue. Many people are reporting these type of issue in forum/ community. The bitdefender supports always sends the user using free version of bitdefender reporting these types of issues to forum/ community. The issue can be only resolved by the development team. If possible, kindly connect the issue with development team.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • Flexx
    Flexx DEFENDER OF THE YEAR 2023 / DEFENDER OF THE MONTH ✭✭✭✭✭ mod
    edited October 2020

    @Alex D.

    Thank you for the required information.

    Regards

    Flex

    Life happens, Coffee helps!

    Show your Attitude, when you reach that Altitude!

    Bitdefender Ultimate Security Plus (user)

  • MyaGerlach
    edited October 2020

    Good

    Keep up the good Work, Very Informative Content,,,

    Thanks For Sharing,,,

    Telldunkin

  • Bartender
    Bartender
    edited October 2020

    Much obliged to you for the necessary data.