Getting cannot copy installer error when trying to reinstall Bitdefender Free

edited November 2020 in Installation

I had to do a System Restore to fix a problem with my computer. Bitdefender Free was running fine but I had to uninstall it and Bitdefender Agent using Control Panel/Programs and Features before I could do the System Restore.

I also downloaded the Uninstall Tool from here, ran it, and deleted any leftover Bitdefender folders in C:\Program Files https://www.bitdefender.com/site/view/uninstall_consumer_trial.html

The System Restore fixed the Windows problem. I downloaded the Bitdefender install file from here: https://www.bitdefender.com/solutions/free.html

When I ran it I get the cannot copy installer error. I have seen others here and on other forums getting the same error message.

1.     This time I used Revo Uninstaller to uninstall Bitdefender Agent and its registry entries, Ccleaner’s registry cleaner, and manually deleted any Bitdefender registry entries with regedit.

2.     I ran chkdsk on C:\, dism, and sfc /scannow. No corrupt files found.

3.     Ran scans of C:\ drive with Malawarebytes Antimalware, ADWcleaner, and Windows Defender. Nothing found.

4.     Deleted all files from my C:\Users\......\Appdata\Local\Temp directory

5.     Turned off Windows Defender and all Firewalls.

6.     Followed the steps here: https://www.bitdefender.com/consumer/support/answer/9354/?clickid=2q8yMh2gTxyLRLhwUx0Mo3bzUkEzXhWdRytIUE0&irgwc=1&MPid=10078&cid=aff%7Cc%7CIR

7.     Ran the installation file, bitdefender_online.exe, again. Same error message, Cannot copy installer.

8.     Uninstalled Bitdefender totally again. Created a new Bitdefender account, logged in to Bitdefender Central, and downloaded the bitdefender_windows_............exe installation file.

9.     Turned Windows Defender and firewalls off and tried to install it. I got this error message:

When I tried to run the uninstall tool I got this:

I’m throwing in the towel for now. Doing a Windows re-install is not an option. Windows and everything else are running fine.

Anyone here or in support have any suggestions???

Comments

  • edited November 2020

    I gave it one last try today. I booted into Safe Mode with Active Directory Repair.

    I ran the BT uninstall Tool and this time it worked. Booted back into Safe Mode and using regedit removed all BitDefender registry entries. Deleted all files from my C:\Users\......\Appdata\Local\Temp directory. Ran Ccleaner's registry cleaner. It found nothing. Checked the C:\Program Files for any leftover BD directories. Nothing.

    Booted back into Windows normally. Turned off Windows Defender and all firewalls. Ran sfc /scannow and dism again. No errors found. Downloaded the BD Free install file from here: https://www.bitdefender.com/solutions/free.html and ran it. Same error message, Cannot copy installer. ☹️ Other than re-installing Windows 10, not going to happen, I'm out of things to try.

  • I gave it one last try. I booted into Safe Mode with Active Directory repair and was able to run the BD Uninstall Tool. Booted back into Safe Mode and using regedit deleted all BD registry entries. Ran Ccleaner's registry cleaner. Nothing found. Checked C:\Program Files for any leftover BD folders. Nothing found. Deleted all files from my C:\Users\......\Appdata\Local\Temp directory

    Booted back up to Windows and ran chkdsk on C:\, dism, and sfc /scannow again. No corrupt files found. Turned off Windows Defender and all Firewalls. Ran the BD uninstall tool again. Downloaded the BD Free install file again from here: https://www.bitdefender.com/solutions/free.html Ran it. And once again the same error message, Cannot copy installer. ☹️ Giving up unless support can come up with something else I have not tried.




  • I gave up on trying to install Bitdefender Free on my desktop computer. I'm still using it on 3 other computers but after reading several reviews I installed Kaspersky Security Cloud-Free. https://www.pcmag.com/picks/the-best-free-antivirus-protection https://www.tomsguide.com/us/best-antivirus,review-2588.html

    It has more features than Bitdefender and it installed with no problems. You can get it here: https://www.kaspersky.com/free-cloud-antivirus

  • Same here. Couldn't do it. Had to give up.

  • Yep, same... That really sucks. What sucks even more is BitDefenders's lack of interest...

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.