Installed BitDefender free but GUI won't display

KevXP

Hey, guys.

First impression was not good. I have installed Bitdefender free to know it and things are strange.

At Control Panel shows BitDefender Agent 24.0.169 as it was succesfully installed but None Graphic Interface of the Antivirus shows on screen.

Can you help me please?

KevXP

My system is Windows 10 64 bit

Nunzio77

https://community.bitdefender.com/en/discussion/83391/installed-bitdefender-free-but-gui-wont-display

Try uninstalling and reinstalling it.

A more recent version is out, try this new one.

Hi!

Nunzio.

Flexx

https://community.bitdefender.com/en/discussion/83391/installed-bitdefender-free-but-gui-wont-display

Hi Member,

Kindly perform below steps & see if this helps you in anyway.

1) Kindly uninstall bitdefender free & bitdefender agent.

2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

6) Try reinstalling bitdefender free

If the issue persists, kindly drop an email to bitdefender support at bitsy@bitdefender.com and they will reply back asap. Kindly ask them to get the required solution for your issue from the development team or else they will revert back you to community forum, since support hardly deals with free product users.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)