Uninstall Bitdefender does not uninstall it

AMCarter33

I've been trying to deal with a 3rd device (laptop) that has Bitdefender installed on it, yet my Central Dashboard says this device is "At Risk" and is NOT one of my 3 allowed devices. So, I uninstalled the app. The "uninstall" app confirmed Bitdefender is uninstalled. Yet there is NO app or support files in the Trash. i did a search on my hard drive and found that while the Bitdefender app seems to have disappeared, a lot of Bitdefender folders and hundreds of support files remain on my hard drive.

This is not my idea of uninstalling.

Flexx

https://community.bitdefender.com/en/discussion/83704/uninstall-bitdefender-does-not-uninstall-it

Hi Member,

Kindly perform below steps & see if this helps you in anyway.

1) Kindly uninstall bitdefender product & bitdefender agent.

2) Restart PC in safe mode (https://support.microsoft.com/en-in/help/12376/windows-10-start-your-pc-in-safe-mode)

3) As soon as desktop opens, assuming your windows drive is C, open below things in run (windows icon + R) command one by one :

C:\Program Files (delete any folder with name bitdefender)

C:\Program Files (x86) (delete any folder with name bitdefender)

C:\ProgramData (delete any folder with name bitdefender)

C:\Users\{your pc name}\AppData\Local (delete any folder with name bitdefender)

4) Open run command again and run below command one by one :

temp ,delete all the files in the folder

%temp% ,delete all the files in folder

prefetch ,delete all the files in folder

5) Restart your PC in general mode by unticking the option that you selected to run the system in safe mode and then click apply.

If the issue persists, kindly drop an email to bitdefender support at bitsy@bitdefender.com and they will reply back asap.

Regards

Flex

(Bitdefender beta tester 2019/ 2020)