Browser Hijack Not Detected

I just bought BD for 12 months thinking it would help me rid my system of the dreaded "charmsearching" browser hijacker. The hack redirects all browser searches to use Bing and as I understand it, all links presented are fake and or malicious.

BD, does not detect it even after a full scan. How can BD be rated so highly when it can't find this?

Furthermore, a search for "charmsearching" on this community found zero topics (now probably only this one).

So a warning to anyone else with this problem, don't buy BD to resolve this issue. It's wasted money. 😡

Comments

  • The browser hijacking definition and discover how to remove them. ways hijacking software can worm its way into your browser, and it's not will detect, block, and remove the full spectrum of browser hijacker threats.

  • FlexxFlexx ✭✭✭✭

    First of all, there is no AV vendor in the world that can detect every piece of malware/ pup.

    Secondly, browser hijackers are pup and not malware.

    Third, ratings of AV vendors are done by independent AV testing companies like AV Test, AV Comparatives, Mrg Effitas etc, so it would be nice if you can ask their support as to why they rank bitdefender at top.

    And now coming down to your detection issue, if the sample is undetected kindly fill this online forum (https://www.bitdefender.com/consumer/support/answer/40673/) .The forum will share the respective file directly with the malware research team and if the file is indeed malicious, detection will be added in maximum of 72 hours.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

  • FlexxFlexx ✭✭✭✭

    First of all, there is no AV vendor in the world that can detect every piece of malware/ pup.

    Secondly, browser hijackers are pup and not malware.

    Third, ratings of AV vendors are done by independent AV testing companies like AV Test, AV Comparatives, Mrg Effitas etc, so it would be nice if you can ask their support as to why they rank bitdefender at top.

    And now coming down to your detection issue, if the sample is undetected kindly fill this online forum (https://www.bitdefender.com/consumer/support/answer/40673/) .The forum will share the respective file directly with the malware research team and if the file is indeed malicious, detection will be added in maximum of 72 hours.

    Regards

    Flex

    (Bitdefender beta tester 2019/ 2020)

Leave a Comment

Rich Text Editor. To edit a paragraph's style, hit tab to get to the paragraph menu. From there you will be able to pick one style. Nothing defaults to paragraph. An inline formatting menu will show up when you select text. Hit tab to get into that menu. Some elements, such as rich link embeds, images, loading indicators, and error messages may get inserted into the editor. You may navigate to these using the arrow keys inside of the editor and delete them with the delete or backspace key.