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Thank you for your understanding.
Is there a policy on the maximum number of days before responding by email to a legitimate inquiry?
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I refer to your 24/7 Email Customer Service. Is it true that for the past several months, on average, it often takes more than one week for you to respond by email? How often approximately does it take you at least 10 days to respond to legitimate 24/7 Email Customer Service inquiries?
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