"Allow Bitdefender SRL" does not appear in Security & Privacy after employee upgrades to Monterey

hsuare55

We have this problem now with 3 machines but we have 5 machines on OS Monterey.

When they first install Bitdefender (ie after a wipe etc) we have to install Bitdefender. It is a managed app on our MDM.

Users get this error:

Architectures: Intel and M1

OS: Monterey OS 12

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Translated Report (Full Report Below)

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Process:       EndpointSecurityforMac [908]

Path:         /Library/Bitdefender/*/EndpointSecurityforMac.app/Contents/MacOS/EndpointSecurityforMac

Identifier:      com.bitdefender.EndpointSecurityforMac

Version:       4.17.33.200183 (4.17.33.200183)

Code Type:      ARM-64 (Native)

Parent Process:    launchd [1]

User ID:       501

Date/Time:      2021-11-02 14:57:54.4303 +0100

OS Version:      macOS 12.0.1 (21A559)

Report Version:    12

Time Awake Since Boot: 66 seconds

System Integrity Protection: enabled

Notes:

thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port

thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port

thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

Crashed Thread:    0 Dispatch queue: com.apple.main-thread

Exception Type:    EXC_CRASH (SIGABRT)

Exception Codes:   0x0000000000000000, 0x0000000000000000

Exception Note:    EXC_CORPSE_NOTIFY

Application Specific Information:

Could not establish connection to coreservicesd. Err=(os/kern) successful (0x00000000), rpcResult=0, port=0x1f03. (1/0/0/0)

abort() called

Error Formulating Crash Report:

thread_get_state(PAGEIN) returned 0x10000003: (ipc/send) invalid destination port

thread_get_state(EXCEPTION) returned 0x10000003: (ipc/send) invalid destination port

thread_get_state(FLAVOR) returned 0x10000003: (ipc/send) invalid destination port

Mike_BD

Hello @hsuare55 ,

Looks like you're using BEST - Bitdefender Endpoint Security Tools. Kindly asking to visit : https://www.bitdefender.com/business/customer-portal/enterprise-standard-support.html

cheers,

Mike