Alert's detailed information disappeared

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Chuvachek
edited January 2022 in General Topics

I have Bitdefender Totat Security 26.0.7.41.

From time to time all information about alerts disappear from list. I saw pop up message, but cannot see details:


The only thing that helps - total uninstall and then install new instance of Bitdefender. I did it already 4-5 times (ones per 2-3 weeks I believe).

Could you please help me to understand why information about alerts disappear?

Thanks!

Comments

  • Mike_BD
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    Hello @Chuvachek and welcome to our Community!

    Our engineers are aware of this dissapearing text in the Bitdefender interface and are working on a fix.

    Do you use windows 10 or 11?

    Stay safe,

    Mike

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB

  • I have the same issue on PC with Windows 10 and on ones with Windows 11.

  • Mike_BD
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    Yeah, suspected so 🚨. Dev team is working on it, but I don't have a clear timeframe until a fix will be released.

    Intel Core i7-7700 @ 3.60Ghz, 64GB DDR4 || Gigabyte nVIDIA GeForce® GTX 1070 G1 8GB || WD Blue NAND 500GB + 1TB