How to reach support?

Vladislav01
Vladislav01
edited January 2022 in Protection - Malware/ Firmware/etc.

I received a suspicious mail with gz and xz files in att. BITDEFENDER did not notice the problem.

I can't create a ticket with a screenshoot - does not work. After that I tried from my account to form a log file. Since it exceeds 2GB I can't attach it.

That way, it's impossible for me to explain the problem to you?

Best Answer

  • Alexandru_BD
    Alexandru_BD admin
    Answer ✓

    Hello @Vladislav01 and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Team for Business Solutions, as more information might be required to troubleshoot this. You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/business/support/?lang=en

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

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