Bitdefender update interval setting not saved

Foxfan100

I have BD Total Security running on several machines, of which one is an HP laptop (64 bit) with W10 Home.

Windows Security Centre keeps reporting that protection i.e. Bitdefender is not up to date. When I look at the Update interval setting, it is set to 8 hours. When I move the slider to a shorter interval, say 2 hours, it stays there until the machine is restarted, at which time it has reverted to 8 hours.

There are ways around this (ignore Windows message, manually update BD etc.) but the machine belongs to a novice user, and I would prefer that BD updates itself frequently as per settings. This isn't a problem on any other machines here.

Any ideas? I don't especially want to have to reinstall and reconfigure BD on this one machine in the hope of fixing the problem.

Alexandru_BD

Hello @Foxfan100 and welcome to the Community!

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. They might need some additional logs. You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.

_Frank_

I Have the same problem since last year and until today i couldn't resolve this problem.

Does anyone have a solution and can it post here?

Greetings

Frank