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Tried to download Bitdefender. Homescanner.exe and it failed: couldn't download due to failed virus

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Eddie6282
Eddie6282
in Protection - Malware/ Firmware/etc.

scan

Answers

  • Alexandru_BD
    Alexandru_BD admin
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    Hello @Eddie6282 and welcome to the Community!

    Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The technicians may require some logs for investigation.

    You can get in touch with our engineers by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Stay safe.

    Premium Security & Bitdefender Endpoint Security Tools user

  • Eddie6282
    Eddie6282
    Options

    I did that but haven't heard back yet.

    Thanks

  • Alexandru_BD
    Alexandru_BD admin
    Options

    I believe the Support Teams have received quite a large number of requests lately and are a bit stretched. But they will get to your case soon, not to worry.

    Have a good day.

    Premium Security & Bitdefender Endpoint Security Tools user

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