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Hello @Eddie6282 and welcome to the Community!
Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The technicians may require some logs for investigation.
You can get in touch with our engineers by choosing one of the contact methods available here:
https://www.bitdefender.com/consumer/support/
Stay safe.
I did that but haven't heard back yet.
Thanks
I believe the Support Teams have received quite a large number of requests lately and are a bit stretched. But they will get to your case soon, not to worry.
Have a good day.
