Hi guys I’m really hoping you can help. I’m at my wits end. Ever since purchasing and downloading bitdefender for my mac it has not worked.
Problems:
- Bitdefender central is telling me my mac is at risk. When I click ‘view issues’ it tells me that my subscription is not active and it gives me a button to ‘reactivate subscription’.
- Under subscriptions and under my services the bitdefender total security is not listed, only the mobile security. Not sure if that has anything to do with my issue above.
- Bitdefender agent and antivirus refuse to open on my Mac (sometimes they say error, sometimes they completely disappear off of my screen) but when I do finally get it to work after hours of frustration the antivirus will not scan anything. I click the button and nothing happens. It also says ‘you are safe’ on top but I’m not sure how if it will not scan anything.
I have uninstalled and reinstalled everything twice. I removed and re-added my Mac in bitdefender central. I have called customer support and they were absolutely no help. I am so tired of being on my computer for hours trying to get this thing to work. To me it looks like my subscription needs to fixed on their end since it’s not showing up in my ‘subscriptions’ but it shows up in my payments but maybe I’m wrong. Hopefully it’s a simple fix. For reference I have macOS Sierra version 10.12.6.
I’m praying someone has the answer to this. Thank you.
