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Paid subscriprion code no more shown

1nexusone
1nexusone
in Central and Subscriptions

Hi.

As i wrote in the title i've had a paid subscription code that i reedemed in October 2021 and it non more appears in "my subscription". Bitdefender is inactive in all installation. Why?

Answers

  • Alexandru_BD
    Alexandru_BD admin

    Hello @1nexusone and welcome to the Community!

    Your Total Security subscription was invalidated after a refund was issued by the vendor on February 3rd. It appears that a chargeback was raised for the order placed in October 2021.

    For detailed information regarding this order, you may contact our Commercial Support Representatives by choosing one of the contact methods available here:

    https://www.bitdefender.com/consumer/support/

    Please have your order ID and last 4 digits of the payment method used to make the purchase at hand, when reaching the Support Teams.

    Best regards.

    Premium Security & Bitdefender Endpoint Security Tools user

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