Parental Control stop working

WessamShahin

hello dear,

I have a problem on android devices (actually for 2 devices same manufacture ) after installing Parental Control it's working only for 20 minutes after that's it was deactivate by it self and doesn't send any information data....

it working perfect on android Samsung mobile - not working on android xiaomi or infinix

can you fix it please

Alexandru_BD

Hello @WessamShahin and welcome to the Community.

Based on your description of the situation encountered, I would recommend contacting the Technical Support Teams, as more information might be required to troubleshoot this. The engineers would request some logs from you in order to determine what is the root cause of this behavior.

You can get in touch with our engineers by choosing one of the contact methods available here:

https://www.bitdefender.com/consumer/support/

Stay safe.